Coordinate patient transport crews across metro Perth. Monday to Friday, early starts, no night shift. Full training provided from day one.

Someone has to decide who goes where.

A dialysis patient is waiting. A hospital coordinator wants a bed cleared before midday. Two crews are forty minutes from the end of their shift and a transfer has come in on the other side of the river. Somebody works out how that fits together, and then does it again twenty minutes later.

That is dispatch. Monday to Friday, starting from 0600, no night shift, and you finish knowing exactly what you achieved that day.

About National Patient Transport

We are Australia's leading non-emergency patient transport provider, 31 years in, around 900 people across Western Australia, Victoria and New South Wales, and part of the ComfortDelGro Australia group. Our WA operation runs from Canning Vale and supports health services right across metropolitan Perth.

About the role

You work in the Communications Centre and hold the operational picture for the day: vehicles, crews, bookings, delays, and the constant small negotiations that keep patients moving. You are the voice crews hear on the radio, and the person hospital coordinators call when something has to change.

You will be trained across the Communications Centre. Calltaking comes first, because you cannot dispatch work you do not understand, and it teaches you the booking systems, the clinical language and the hospital relationships from the ground up. Dispatch training follows.

Reporting to the Operations Centre Team Leader.

What you will be doing

Allocating vehicles to patient bookings and sequencing the day's work so crews stay productive and unloaded kilometres stay low

Prioritising by clinical acuity, transport mode, patient need and time pressure, then reprioritising when the day changes on you

Planning several hours ahead so crews receive their next case before they finish the current one

Running the radio and dispatch phone: succinct, professional, and calm when the person on the other end is not

Keeping hospital coordinators updated on arrival times and delays

Taking and processing booking requests accurately, applying the right transport type, cost centre and contract requirements

Monitoring crew breaks, shift finish times and welfare across the day

Escalating conduct, safety and resourcing issues to your Team Leader rather than absorbing them

Completing an accurate shift report at the end of every shift

What you need

Confident computer skills and the ability to work across several systems at once. We use a Computer Aided Dispatch platform alongside scheduling, rostering and email tools

Touch typing at 35 words per minute or better, with high accuracy. This one is not negotiable, and we will check it

Clear verbal and written communication, and genuine listening skills

The ability to hold your judgement under sustained pressure and high call volume

Sound sense of what you handle yourself and what you escalate

Comfort working to documented policies and clinical protocols in a healthcare setting

Availability Monday to Friday with early starts from 0600

Experience coordinating people, vehicles or resources in real time will put you ahead. Emergency services dispatch, fleet or logistics control, transport scheduling, or a health or emergency call centre all translate well. So does any role where you have had to keep twelve things moving and tell someone honestly that the thirteenth will have to wait.

What will put you in front

Experience as a Calltaker or Dispatcher in patient transport or ambulance services

Certificate II or III in Emergency Calltaking and Dispatch

Working knowledge of medical terminology

Certificate III in Non-Emergency Patient Transport, Patient Care Assistance, or a related health qualification

Current first aid certificate

Why people stay with us

A weekday roster in an industry that mostly does not offer one. No nights, no weekend rotation, and a finish time you can plan around.

Our HEART values, High Standards, Efficiency, Accountability, Respect and Teamwork, set the standard we hold each other to. That includes how we speak to crews on a bad day.

Before you apply

Appointment is subject to National Police Check, right to work verification and identity check, and health declaration.

How to apply

Apply through Seek with your current resume. include a cover letter explaining how you meet the above criteria. Once we've read your resume, we'll invite you to a phone interview, then face-to-face interview, and we will need an online application so you can provide the required compliance documents.