About the Role

As an Insurance Building Assessor / Estimator, you will be responsible for assessing residential building damage, preparing detailed repair scopes and cost estimates, and providing professional reports to support insurance claims.

This position combines field and office-based work throughout South East Queensland and Northern Rivers (NSW) and requires a strong understanding of residential construction, insurance repair processes and customer service.

Key Responsibilities

Assessments & Estimating

Conduct residential site inspections.

Safely undertake roof inspections (working at heights is essential).

Assess damage and determine appropriate repair methodologies.

Prepare detailed repair scopes, cost estimates and expert reports.

Review engineering reports, plans and technical documentation where required.

Client & Stakeholder Management

Liaise with homeowners, insurers, loss adjusters and subcontractors.

Provide outstanding customer service throughout the assessment process.

Maintain clear and professional communication with internal and external stakeholders.

Project Coordination

Work closely with supervisors and trade coordinators

Assist in resolving scope variations and technical queries.

Manage multiple projects while meeting internal and external KPIs.

Administration

Maintain accurate records within Prime Ecosystem and insurer portals.

Upload reports, photographs and supporting documentation within required timeframes.

Ensure all documentation is complete, accurate and compliant.

Health, Safety & Compliance

Follow all company WHS policies and procedures.

Maintain safe work practices during all site inspections.

Represent The Blue Heeler Group professionally at all times.

Skills & Experience

Essential

Previous experience as an Insurance Building Assessor, Insurance Estimator or similar role.

Strong knowledge of residential construction and repair methodologies.

Experience preparing detailed reports, repair scopes and cost estimates.

Experience writing professional assessment and expert reports.

Excellent written and verbal communication skills.

Ability to manage multiple projects and competing priorities.

High level of computer literacy.

Current unrestricted Australian Driver Licence.

Current White Card.

Full Australian working rights.

Ability to safely inspect roofs and work at heights (working at heights essential).

Highly Regarded

Trade qualification (Carpentry or similar) - Highly Regarded

QBCC Supervisor or Builder Licence - Highly Regarded

Experience using multiple online portals

Previous insurance repair industry experience.

What's in it for You?

Competitive salary package.

Fully maintained company vehicle with fuel card and tolls.

Company mobile phone.

Company uniform provided.

Stable, long-term position with a growing business.

Supportive family-owned team culture.

Career progression opportunities.

Working from home opportunities.

Variety of residential and light commercial projects.

About The Blue Heeler Group

The Blue Heeler Group is a trusted insurance repair and construction company delivering high-quality building solutions across South East Queensland and Northern New South Wales. We pride ourselves on professionalism, integrity and delivering exceptional outcomes for our clients while fostering a supportive environment where our people can succeed.