Cyntex Pty Ltd – Level 1 IT Technician

Canberra, ACT | Full-time | $60,000 – $70,000, based on experience

Company Description

At Cyntex, we deliver reliable, hands-on IT support to a range of businesses across Canberra. As a growing local IT services provider, we look after everything from day-to-day helpdesk support through to more advanced systems and infrastructure management all backed by a small, close-knit team who take real ownership of our clients' technology.

Job Description

We're looking for a Level 1 IT Technician to join our support team. You'll be a first point of contact for our clients' day-to-day IT issues, with a mix of remote troubleshooting and on-site visits. Experience is great but not essential, as long as you have a positive attitude and a willingness to learn. If you're looking for a career, not just a job, this is a genuinely varied role in a small team, with a clear path to grow from everyday helpdesk work into more advanced systems and infrastructure management.

Key Responsibilities

Technical Support & Troubleshooting

• Provide first-line support for desktops, laptops, mobile devices and peripherals

• Troubleshoot hardware and software issues across Windows, Microsoft 365, printers and network connectivity

• Assist with basic Active Directory tasks such as password resets and account setup

Site & Infrastructure Support

• Visit client sites across Canberra for installs, break-fix work and routine maintenance

• Support and maintain client hardware, network equipment and infrastructure on-site

• Assist with hardware deployments and stock/parts as needed

Ticket Management

• Log, manage and resolve support tickets within SLA guidelines

• Document actions and communications clearly in our ticketing system

• Escalate complex issues to Level 2/3 with a thorough handover

Documentation & Process Improvement

• Keep clear, accurate notes and time entries against jobs

• Contribute to our internal documentation and knowledge base

Qualifications

Required

• A genuine willingness to learn and a can-do attitude — we're happy to train the right person

• Comfortable around computers and technology generally

• Reliable, and able to work well as part of a small team

• Current driver's licence and based in or around Canberra — you'll be visiting client sites

Preferred (not essential)

• Some experience in an IT support, helpdesk, or similar customer-facing role

• Working knowledge of Windows, Microsoft 365 and basic networking

• Printer/MFD experience

• Cert IV in IT, CompTIA A+, or similar certification

• Exposure to ticketing systems, RMM tools, or a managed services environment

Soft Skills

• Good written and verbal communication — you'll be dealing directly with clients

• Calm, customer-focused, and able to prioritise under pressure

• Organised and reliable, with a genuine willingness to pitch in — we're a small team and everyone helps out

Additional Information

This is a hands-on role with real variety — from everyday helpdesk work through to more advanced systems and infrastructure projects as you grow into Level 2/3. You'll join a small, collaborative team without the red tape of a larger organisation.

Please send your resume and any questions to ••••@cyntex.com.au.

Applications close Friday, 31 July 2026.