Location: Eunos (5 mins walk from MRT)

Working Hours: Mon to Fri, 9am to 6pm

Salary: Up to $4000 (Depending on experiences) + Completion Bonus

Job Purpose
You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/She will attend to phone enquiries from our policyholders and financial
representatives and live chats from our financial representatives, effectively maintaining our Contact Centre’s high level of accessibility.

The Job

Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner

Resolve customers’ / financial representatives’ complaints and problems at first touchpoint
resolution with good closure

Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system

Ensure effective and timely follow-up as promised to customers / financial representatives

Assess appeals and put up recommendation to Managers/Head/HOD

Perform additional or overtime duties during operational exigencies when required

Assist with ad-hoc initiatives/projects when delegated by management

Our Requirements

Diploma/degree holder qualifications with relevant experience will be preferred

Comfortable talking to customers from all walks of life

Comfortable chatting through typing via live chat system with financial representatives

Good interpersonal and communication skills

Possess a cheerful disposition

A team player who works well in a dynamic environment

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • R1435126 (Aw Yu Chen)