Level 2 IT Support Engineer

Windstil Group Pty Ltd
Adelaide SA (Work from Home)

Australian work rights are required for this position.

Join a high-performing Microsoft-focused MSSP delivering real outcomes for Australian businesses.

Windstil Group is a nationally recognised Managed Service and Security Provider supporting small and mid-sized organisations across Australia. We specialise in delivering measurable value from Microsoft 365, Microsoft Azure, cybersecurity frameworks, and modern cloud-based business solutions.

We are known for our strong customer relationships, technical depth and outstanding service culture. With a 99%+ customer satisfaction focus and a flexible work-from-home philosophy, Windstil is a place where capable engineers can thrive, grow and make a real impact.

We are seeking a motivated Level 2 Support Engineer to join our Service Desk team.

As a Level 2 Engineer, you will be a key escalation point within our Service Desk, supporting a diverse customer base across Microsoft cloud platforms, networking environments and modern UCaaS telephony systems.

You'll work closely with senior engineers and project teams while owning incidents and service requests end-to-end.

Your responsibilities will include:

Level 2 technical support across Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Entra ID)

Administration and support of Microsoft Azure environments

Supporting cloud-based business applications and SaaS platforms

Troubleshooting networking infrastructure (firewalls, switches, VLANs, VPNs, Wi-Fi)

Supporting and provisioning UCaaS / VoIP phone systems

Device management and endpoint security

Contributing to documentation, knowledge base articles and process improvement

Assisting with onboarding new clients and implementing best-practice standards

What differentiates Windstil in the market is its blend of technical excellence with an exceptionally high standard of customer support. As a Microsoft Partner with specialist capabilities in Microsoft 365 and Azure cloud services, Windstil helps clients drive value from modern workplace and cloud technologies — from seamless migrations and secure cloud hosting to ongoing optimisation of collaboration and productivity tools. This capability, backed by a culture that emphasises innovation and outcomes, makes Windstil a valued partner to organisations that want tangible returns from their IT investment.

About You

You're a capable and customer-focused IT professional who:

Has 3+ years' experience in a Managed Services or IT support environment

Demonstrates strong troubleshooting skills across Microsoft cloud platforms

Has hands-on experience with Microsoft 365 administration

Has a minimum of 2-3 years of Microsoft 365 administration experience

Understands Azure fundamentals (VMs, networking, identity, security)

Has a minimum of 6 months hands-on Azure experience

Has exposure to networking fundamentals (TCP/IP, DNS, DHCP, routing)

Has worked with VoIP or UCaaS systems (highly regarded)

Communicates clearly with both technical and non-technical stakeholders

Takes ownership of tickets and follows through to resolution

Enjoys continuous learning and improving technical capability

Relevant Microsoft certifications (MS-900, AZ-900, MS-102, etc.) are advantageous but not essential.