What you need to know

Working at IKEA has its benefits and rewards:
• $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• Rosters published 4 weeks in advance.
• 15% Co-worker discount
• Subsidised meals and complimentary drinks in our Co-worker restaurant
• Free uniforms provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
• 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional information:
• Position type: Permanent Full-time, 76hrs/fortnight
• Internal job title: Resolutions Generalist
• Work location: Customer Service Centre (RCMP), Tempe NSW with hybrid work arrangements
• Working hours: availability required between 8:00am to 8:30pm (AEST) weekdays and alternating weekends.
• Interview process: If you are progressed, you will be invited to attend an online interview.
• Onboarding requirement: 4 weeks of full-time training. You are required to be available Monday to Friday 9am-5pm, for the first 4 weeks from Monday 17 August 2026. After that, you’ll receive your regular roster.

About this work area

As a Customer Resolution Representative your responsibilities will include, but are not limited to:
• Receiving high-volume inbound contacts, operating contact centre telephony and other communication systems.
• Providing customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience.
• Making use of problem-solving and resolutions techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention and brand trust.
• Answering all customer enquires through our different communication channels (phone, chat, email, etc.) within the set timeframes.
• Document all customer interactions, inquiries, and resolutions in our CRM system to maintain accurate and up-to-date records.
• Investigating complex cases, liaising with IKEA service providers, and assessing quality & extended guarantee related claims.

Who you are

As a Customer Support Centre Representative, you are:
• Experience in customer aftercare, complaints resolution, or contact centre operations is highly desirable.
• Curious with strong problem-solving skills to help create innovative solutions for our remote customers.
• Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner.
• Good attention to detail along with the ability to remain composed when working under pressure.
• Have proficient computer skills and an ability to learn about all technical aspects of the IKEA systems.
• A team player with a ‘Togetherness’ mindset but also be also to work independently and find solutions.
• The drive to offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, to maximise customer satisfaction.

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

We need people like you

At IKEA, work is so much more than a job. Come join us!