About the role

Heguru Method Singapore is seeking a dynamic and people-oriented Centre Manager to lead and manage the Customer Relations and Administration team to ensure smooth day-to-day centre operations at our premium whole-brain development programme for children aged 6 months to 12 years.

Key responsibilities

Lead and manage the Customer Relations and Administration team to ensure smooth day-to-day centre operations

Deliver exceptional customer service and build strong relationships with parents and families

Oversee student enrolment, class scheduling and daily operational matters

Coach, motivate and develop the centre team to achieve operational excellence

Work closely with Management on operations, customer experience, marketing and business development initiatives

Handle customer enquiries, feedback and operational issues professionally

Ensure the centre maintains high standards of organisation, cleanliness and service quality

About you

Diploma or Degree in any discipline

Minimum 3 years of supervisory or management experience

Strong leadership, communication and interpersonal skills

Customer-focused with a positive and service-oriented attitude

Organised, meticulous and able to multitask in a fast-paced environment

Proficient in Microsoft Office, especially Excel

Able to work independently and solve problems effectively

Willing to work a 5-day work week (Wednesday to Sunday)

Proficient in English and Mandarin to communicate effectively with English- and Mandarin-speaking customers and colleagues

Experience in education, enrichment, preschool, retail, hospitality or customer service management will be an advantage

Benefits

Performance incentives

Attractive annual leave scheme

Comprehensive training and development

Career progression opportunities

Friendly and supportive work environment

About us

Heguru Method is a leading premium whole-brain development programme from Japan, helping children aged 6 months to 12 years develop memory, concentration, creativity and confidence. With multiple centres across Singapore, we are passionate about nurturing every child's potential and delivering an exceptional learning experience to families.