You’ll love this role if you enjoy building a strong case and standing behind it.

In Recoveries, our customer wasn’t at-fault and we’ve already paid their claim, your job is to now recover those costs from the other insurer.

You’ll review the accident details, apply road rules, and build the recovery case before negotiating liability with the other insurer’s claims team. Some matters resolve quickly while others take persistence and a few conversations before both sides agree. Over time you develop real negotiation strength and a deeper understanding of liability decisions.

What you’ll be doing

• A full-time role in-office at Sippy Downs
• A 9-day fortnight working Monday to Friday
• Manage a portfolio of recovery matters from start to resolution
• Review accident reports, statements and evidence to determine liability
• Apply road rules and legislation to support recovery decisions
• Issue formal recovery demands to other insurers once liability is established
• Negotiate liability disputes directly with other insurers’ claims teams
• Follow matters up consistently until the recovery is resolved
• Keep clear and compliant documentation across your portfolio
• Work toward recovery targets that directly impact the business

What great looks like

• Files move steadily and stay organised
• Liability positions are clear, logical and evidence based
• Negotiations are firm, fair and professional
• Strong working relationships are maintained with other insurers
• Rejection is handled constructively
• Documentation is accurate and compliant first time
• Acceptable performance is achieved across all KPIs and standards
• Delegated authority is applied appropriately with escalation where required
• Previous experience in debt collection is highly regarded

If you can see yourself growing into this, you’ll likely love it here.

What you’ll get

• Weekday role with set start and finish times so you can plan life outside work
• 22 days annual leave, plus volunteer leave and yearly salary reviews
• Real pathways to grow your career, with plenty of people promoted from within
• Paid training at the start and ongoing coaching as you grow
• A team environment where people back each other and keep things real
• An award-winning reward and recognition program
• Free skin checks, flu jabs, and financial wellbeing sessions
• Discounted Youi insurance and gym access through Fitness Passport
• End-of-trip facilities and casual dress code

Ready?

Hit Apply now and we'll circle back.

Why Youi

We’re here to make insurance more human. That means getting to know our customers properly so we can support them when it matters most. And it means supporting our people to grow, not just get through the day. Here, you’ll be trusted to own your work, while knowing support is there when you need it. You’ll see the outcomes of what you do, in real time, for real customers.

Your career can be shaped around who you are with work that’s a bit more you-shaped.

Visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.