Role Summary

This role is responsible for overseeing the operational performance, health and safety compliance, injury management, and customer journey experience across multiple venues. This role ensures that each site consistently delivers a high standard of service and operational excellence, aligning with company values, policies, and strategic direction. A critical part of the role is supporting the successful opening of new venues by embedding strong leadership, systems, and standards from day one.

What are we looking for:-

Operational Excellence

Provide strategic operational leadership across all allocated venues, ensuring consistency in standards, execution and performance.

Leadership Development

Develop high-performing Venue Managers and leadership teams capable of delivering sustained business performance.

Commercial Performance

Support Venue Managers in achieving financial and operational targets across their portfolio.

Health & Safety Risk Management

Maintain a proactive safety culture across all venues while ensuring legislative compliance.

Guest/Customer Experience & Brand Reputation

Ensure every guest receives a consistent, high-quality experience.

Maintenance & Asset Management

Protect the company's investment in its venues by maintaining safe, clean and operationally efficient facilities.

New Venue Openings and Integration

Support the successful delivery of new venues by establishing strong operational foundations from day one.

What we need from you?

Bachelor's degree in Business Administration, or related field (or equivalent work experience)

Demonstrated experience in event planning, process improvement, and team management

Strong creative thinking and innovation skills

Excellent interpersonal and communication abilities

Proficiency in project management and coordination

Attention to detail and ability to manage multiple tasks simultaneously

Familiarity with child safety regulations and guidelines

Proficiency in using software for project management and reporting

Candidates must also have RSA, First Aid/CPR and a Working with Children Check (Blue Card) or ability to obtain one.

What is in it for you?

Attractive salary packaging with bonus scheme inclusion

Regular travel to venues located in Qld and NSW (future horizon to include VIC)

Supportive executive team to coach and build your skill set

Note: initial training for this role will be held at our Ipswich, QLD location for up to four (4) months