Customer Service Lead

Reali
Meadowbrook, QLD, Australia
A$75,000-A$85,000 p/a
Above market
Call Centre & Customer Service → Supervisors/Team Leaders
Full-time
On-site

Posted 5 days ago


Team Leadership & Performance

Lead, coach, and support a small customer service team, including 2 offshore team members

Monitor daily KPIs, productivity, response times, and service standards

Conduct regular coaching and performance management conversations

Foster accountability, teamwork, and continuous improvement

Manage daily workflow priorities and operational coordination

Customer Service & Sales Support

Provide hands-on customer service support alongside the team

Manage escalated customer enquiries and issue resolution professionally

Support the sales team with customer administration, order coordination, and account support

Ensure customers receive timely and professional communication across phone and email channels

Maintain strong service standards in a fast-paced environment

Systems & Process Improvement

Confidently use ERP, and customer management systems

Identify opportunities to improve systems, workflows, and efficiencies

Assist with reporting, KPI tracking, and operational improvements

Support consistency and process compliance across the team


About Reali

Meadowbrook, QLD, Australia
Retail & Consumer Products
51-200 employees

Reali is a fast-growing national uniform supplier for the mining and construction sectors. With in-house branding across major cities, national distribution, and our exclusive label, Eureka Safety- we deliver high-quality workwear at scale. Our tech platform, SUMS, simplifies ordering and logistics for some of Australia’s largest teams. We’re also proud to partner with GaWun Supplies to deliver Indigenous-designed uniforms that honour culture and community. We’re looking for people who take pride in their work, move fast, and solve real problems. Because uniforms matter. And so do the people behind them.

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