Family Doctors @ Tuggerah is a busy, family-oriented General Practice conveniently located within Westfield Tuggerah. We are seeking a reliable, friendly and experienced Casual Medical Receptionist to join our team on an ongoing basis.

The position is for approximately 2–3 days per week, with flexibility to work additional days, sometimes at short notice, to assist with staff sick leave and holiday coverage.

About the Role

You will work as part of our reception and administration team, providing professional and efficient support to our patients, doctors and clinical staff. Reliability, punctuality and the ability to work independently with minimal supervision are essential.

The position operates on a rotating roster, with shifts generally being:

· 8:30 am – 4:30 pm

· 9:00 am – 5:00 pm

· 9:30 am – 6:00 pm

Key Responsibilities

· Opening and closing the Practice

· Scheduling and managing appointments for new and existing patients

· Greeting and assisting patients at reception

· Responding to patient enquiries by telephone and email

· Managing incoming and outgoing correspondence, including emails and faxes

· Processing Medicare claims and Easyclaim transactions

· Managing Medicare batch submissions, resubmissions and reconciliations

· Processing accounts, invoices and Workers Compensation billing

· Completing end-of-day procedures

· Providing general administrative support to doctors and the Practice team

About You

The successful applicant will ideally have:

· Previous experience working as a Medical Receptionist or within a medical practice

· Working knowledge of Best Practice Medical Software

· A good understanding of the Medicare Benefits Schedule and medical billing processes

· Strong computer skills, including Microsoft Word, Excel and Outlook

· Excellent customer service skills and a professional telephone manner

· Strong verbal and written communication skills

· Excellent attention to detail and accuracy

· Good organisational and time-management skills

· The ability to prioritise tasks and work effectively in a busy environment

· The ability to work both independently and as part of a team

· A reliable and punctual approach to work

· Flexibility to assist with additional shifts when required

Applicants who do not have formal medical administration qualifications should be willing to undertake Certificate III in Business (Medical Administration), where appropriate.

Join Our Team

This position would suit someone who enjoys working with people, takes pride in providing excellent patient service and is looking for an ongoing casual role within a supportive general practice environment.

If you are organised, dependable and enjoy being part of a busy healthcare team, we would love to hear from you.

Applications to be considered should address the key criteria of the job and be addressed to:

Karen Letham

Practice Manager

email: ••••@familydoctorstuggerah.com.au