Complex customer service role in, ideal for someone with manufacturing or building industry experience. Northmead location.

• Provide a personalised service to purchasers of a premium imported products.
• Work in customer service within the supply chain function. Supportive team, excellent job security and culture.
• $80K plus 10% annual bonus, superannuation and onsite parking.

Our client
A global market leader, renowned for its quality products and high end finishes, offers a collaborative, people-first culture and strong job security.

The role
Join a close-knit customer service team supporting customers across Australia and New Zealand. This role focuses on managing customer sales enquiries, processing orders and providing technical spare parts support to ensure a seamless customer experience. You’ll work closely with internal teams to resolve queries, build product knowledge and support day-to-day operations within a collaborative environment.

The responsibilities
Your new role involves:

• Managing customer enquiries via EDI, phone and email working with one other Customer Service Coordinator within the broader supply chain function.
• Processing sales orders and coordinating with internal teams to ensure smooth fulfilment.
• Providing technical product and spare parts support, helping customers identify the correct solutions.
• With support from the team, build product knowledge to confidently interpret technical information and troubleshoot queries.
• Support warranty, returns and after-sales enquiries.
• Maintain accurate customer records and order information within MS Dynamics and other internal systems.

The candidate
To be successful, you will:

• Be a technically-minded customer service professional with experience supporting customers in a product-based, manufacturing, trade or technical environment.
• Have experience in a customer service role where you have been required to resolve customer and product queries.
• Have a positive, proactive attitude with the ability to work collaboratively within a small team and build strong product knowledge.

The rewards
Our client is offering $80K plus a 10% annual bonus, superannuation and parking at the door. You will enjoy autonomy to manage your clients and products without close supervision and there is no overtime in the role.

How to apply:
We move quickly to shortlist, so don't delay your application. Enquiries can be directed to Madison on 8765 9700.

Don’t meet the hiring criteria for this role?
Many of the roles we fill are not advertised and 80% of our roles are filled with candidates from our database. If your experience doesn’t quite fit the requirements for this role, consider applying anyway. We may have other opportunities more suitable, now or in the future.