Your Role

As a Gaming Floor Attendant, you will be responsible for maintaining a vibrant, secure, and customer-focused environment across the gaming lounge. You’ll be the first point of contact for our gaming patrons, providing support with machine operations, payouts, and ensuring a high standard of service is consistently delivered.

Key Responsibilities

Deliver friendly, responsive, and respectful service to all gaming patrons

Monitor and attend to the gaming floor, including poker machines, TAB, and Keno

Process payouts and handle minor machine faults or issues

Ensure compliance with all regulatory requirements and responsible gambling policies

Maintain cleanliness and presentation of the gaming area

Report incidents, malfunctions, or suspicious behaviour promptly

Work collaboratively with security and other departments to ensure guest safety and satisfaction

About You

Previous experience in a gaming, hospitality, or customer service environment (preferred)

Professional, well-groomed appearance with a positive attitude

Ability to remain calm and composed under pressure

Strong communication and problem-solving skills

Excellent attention to detail and a strong work ethic

Availability to work flexible hours including nights, weekends, closing shifts and public holidays

Current RSA and RCG (Responsible Conduct of Gambling) certifications are mandatory

Police Background Check