Libraries - Customer Service Assistant
City of Darwin
Posted 28 days ago
We are looking for community focused individuals who are friendly, energetic, quick to learn, able to engage with children and families and ICT savvy to join our team.
About the Opportunities:
An opportunity has become available to join the Library & Family Services team as a Customer Service Assistant. This role is part-time - approx. 42.5 hours per fortnight. Hours of work at 4.25 hours per day, 12.50pm-5.05pm, plus weekend shifts. Hours are subject to change based on operational needs.
City of Darwin has four (4) libraries: Darwin City (Civic Centre), Nightcliff, Karama & Casuarina. Our libraries opening hours are Monday to Saturday, with Casuarina Library open on a Sunday. The successful applicant must be flexible and adaptable to working in various work locations throughout the municipality as needed to perform the role effectively, including at multiple library locations and work weekends.
What do we ask you to do?
Ensure library users are provided with a positive, proactive and responsive customer service experience by:
Engaging, supporting, and connecting library users with services, activities and resources including eResources.
Assisting with general enquires and the use of various IT resources and self-service technologies.
Explain procedures and regulations to library users.
Assist with the planning and delivery of library programs such as Story Time and similar.
Maintain the order of library collections with various tasks such as shelving, sorting and shelf-reading.
What do we need you to have?
A current NT Working with Children Clearance (Ochre Card)
Possession of a Class C Drivers Licence (desirable)
1 Year Customer Service Experience
Why join us?
At City of Darwin, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results. You will align with and flourish in a fast-paced environment that focuses on strategic outcomes and embraces collaboration and innovation.
The Customer Service Assistant position has a base salary of pro-rated $67,736.59 per annum + superannuation. We also offer generous benefits such as 6 weeks annual leave and 15 personal/carer days.
Applicants who need assistance with our process are encouraged to contact Ace Goddard on 08 •••• •202.
To apply, please click Apply.
City of Darwin Talent Acquisition Team can be contacted via:
📞 Phone: (08) •••• •626
Email: ••••@darwin.nt.gov.au
Website: Employment at Council | City of Darwin Careers - Current Vacancies
Applications for this position close at 5pm on Monday 27 July 2026.
About City of Darwin
Darwin is arguably Australia's most cosmopolitan city, boasting a population made up of people from more than 60 nationalities and 70 different ethnic backgrounds. The city's multicultural mix is particularly highlighted by its many exciting ethnic cultural festivals and weekly food and craft markets.
Darwin's traditional owners, the Larrakia people, are prominent and active members of the community, and many still adhere closely to their traditional beliefs and customs.
Darwin is a city comprising of a range of industries, however Government employees make up around 60 per cent of the Darwin workforce.
Source: This is an extract from the company's own website.