Middleware Administrator (L2 & L3)
HCLTech
Posted 20 hours ago
About the role
Provide 24x7 operational support for middleware platforms to ensure service availability and business continuity. Participate in shift rotations, on-call support, major incident management, and disaster recovery activities. Support critical production incidents and provide timely resolution within agreed SLA commitments. Coordinate with global teams and stakeholders to deliver round-the-clock support coverage.
Key responsibilities
Install, configure, administer, upgrade, patch, and troubleshoot middleware platforms
Manage middleware environments across Development, Test, UAT, and Production landscapes
Perform middleware capacity management, performance tuning, and health checks
Support application deployment, release activities, and environment migrations
Analyze and resolve middleware incidents, service requests, and problem tickets
Perform root cause analysis and implement preventive measures to improve platform stability
Design and implement middleware architecture, high-availability, and disaster recovery solutions
Develop as-is and to-be architecture assessments and deployment models for application and middleware environments
Collaborate with application, infrastructure, database, network, and security teams to ensure seamless service delivery
Identify and implement automation opportunities to reduce repetitive operational activities and improve service quality
About you
Bachelor's degree in engineering, Computer Science, Management Information Systems, or related field
At least 6+ years of information technology work experience and experience architecting, implementing, and/or managing virtual infrastructure environments
Hands-on experience in Shell Scripting, Ansible/Terraform for infrastructure provisioning, configuration management, and automation
Strong scripting skills using PowerShell, Python, or Shell Scripting to automate operational and administrative tasks
Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions
Experience with Kafka, MuleSoft, AWS SNS/SQS, BizTalk, Kong API Gateway, IBM Big Fix, IBM WebSphere MQ/MQ Series
Experience with Linux (RHEL, CentOS, Oracle Linux) and Unix (Solaris, AIX) operating systems
Experience with Splunk, BMC Remedy, ServiceNow, and Enterprise Monitoring Tools
Oracle Database knowledge and basic SQL and database connectivity troubleshooting
About HCLTech
HCLTech is a global technology company, home to more than 220,755 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. To learn how we can supercharge progress for you, visit hcltech.com