About the role

Fortstone is seeking an experienced, highly organised, and passionate Building Concierge/Building Assistant to join our team at a brand-new luxury residential apartment complex in Subiaco.

If you have a genuine passion for helping people, a strong administrative background, and a meticulous eye for detail, this is the role for you. As the face of our luxury complex, you will be the first point of contact for all residents and visitors, dedicated to providing unparalleled customer service.

Your Primary Focus: Your core objective in this role is to act as the right hand to our Facilities Manager. You will be instrumental in ensuring that all common areas of the building are flawlessly maintained to the highest standards of cleanliness, organisation, and presentation. Alongside this, you will rely on your strong administrative and tech skills to manage a high-volume building inbox and navigate various building management systems.

What you'll be doing

Support Facility Operations: Act as the primary support to the Facilities Manager, taking ownership of the daily presentation, cleanliness, and organisation of the building's common areas.

Inbox & Communications Management: Keep pace with the demands of a busy building inbox, ensuring resident queries, contractor communications, and maintenance requests are handled promptly and professionally.

Systems Management: Confidently utilize multiple software systems and phone applications to track tasks, log maintenance requests, and coordinate building services.

Front of House Excellence: Welcome and greet all visitors, residents, and clients in a friendly, professional manner, managing the reception area, phone calls, and deliveries.

Operational Assistance: Manage the day-to-day flow of the building, including signing contractors and guests in and out, and coordinating services such as cleaning, maintenance, and events.

Security & Access: Maintain a high level of building security by controlling access points and monitoring CCTV.

What we're looking for

A Passion for People: A genuine desire to help others and deliver a premium, customer-focused experience.

Strong Administrative & Tech Skills: A robust admin background with the proven ability to manage busy inboxes, multitask, and seamlessly use multiple computer software systems, phone applications, and Microsoft Office.

Required Experience: A minimum of 2 years' experience in a similar customer service or concierge role, preferably within a luxury residential or hotel setting. (Please note: Only applicants with prior experience will be considered).

Exceptional Organisation: Outstanding time-management skills with a meticulous eye for detail regarding space presentation and cleanliness.

Communication: Strong interpersonal skills with the ability to interact confidently with a diverse range of stakeholders.

Bonus Skills: Prior knowledge of building security and access control systems is highly advantageous.

What we offer

At Fortstone, we are committed to providing a supportive and inclusive work environment that values our employees. We offer a range of benefits, including:

Competitive salary and performance-based bonuses.

Ongoing training and professional development opportunities.

A collaborative, welcoming, and collegial team environment.

About us

Fortstone is a leading provider of property management and facilities services in Western Australia. With a focus on delivering exceptional customer service and maintaining the highest standards of property management, we pride ourselves on our ability to create and maintain thriving, sustainable communities.