About the role

Hangcha Australia is looking for a switched-on and proactive Sales Operations Support team member to support our growing business.

This role offers a strong platform for someone who is eager to learn, take on responsibility and grow with the company. Previous experience in sales support, administration, logistics or customer service will be an advantage. Bilinggual English and Mandarin preferred.

Key responsibilities

Support the sales team with order processing, administration and day-to-day operational requirements

Coordinate logistics and communicate requirements between the sales team, warehouse and relevant service providers

Keep customers and the sales team updated on order status and assist with customer enquiries

Maintain accurate customer, order and sales information in the CRM

Follow up on outstanding tasks and help resolve operational issues

Assist with general reporting, documentation and process improvements

About you

Bilingual in Mandarin and English, with fluent written and spoken communication skills

Strong communication and customer service skills

Able to multitask, manage priorities and work in a fast-paced environment

Quick to learn, proactive and willing to take ownership

Strong attention to detail and comfortable working with numbers

Basic experience using CRM systems and Microsoft Office

Previous experience in a related role is an advantage

Full working rights in Australia

How to apply

Please submit your résumé/CV and a brief cover letter.