Our State Government client is seeking experienced Service Officers to join their busy contact centre team in Ipswich. This role commences in September and will initially run for 3 months, with the possibility of extension.

What’s on Offer

• Multiple roles
• Starts on September
• $51.12/ hour + 12% Super
• Full-time hours (37.5/week) on a rotating roster between 8am–6pm, Mon–Fri
• Supportive and inclusive work environment
• Full training, ongoing coaching, and development opportunities
• Accessible Ipswich location

The Role

As a Service Officer, you will manage debt collection activities in a contact centre environment via phone and written correspondence. You will balance empathy, resilience, and professionalism to deliver excellent customer experiences while achieving performance targets.

About You

• Proven customer service experience in a high-demand or challenging environment
• Strong communication skills with the ability to build rapport across diverse client groups
• Ability to interpret and apply legislation, follow procedures, and work within policy
• Skilled negotiator, with excellent organisational and problem-solving abilities
• Self-motivated, driven to achieve personal and team goals
• High level of computer literacy with the ability to quickly learn new systems
• Previous high-volume contact centre experience (highly regarded)

Please note: Appointment is subject to a satisfactory National Criminal History Check.

For more information, please call Hyacinth Capilos on 07 •••• •500 or Apply Now to join a high-performing contact centre team and contribute to delivering essential government services.

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DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ••••@dfp.com.au or 13•• ••• 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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