Our Business

Working at TasWater isn't just a job; it's an opportunity to deliver social, environmental, and economic benefits for Tasmania today, and tomorrow.

Our talented workforce of over 920 employees keeps Tasmania thriving by providing exceptional water and sewerage services to over 460,000 customers every day.

We have a bold and ambitious future, inspired by our vision to unlock water’s full potential, and centred on our customers and communities, our people and partners, the environment, and our collective water future.

Over the coming 5 years we’re investing $1.9 billion to ensure a safe and secure water future for a growing Tasmania, and will we make great steps towards our aspirations of net zero carbon emissions and towards zero waste. Visit our website or YouTube channel to learn more.

The Role

This is a permanent, full-time opportunity for our Customer Services team, ensuring accurate customer and property information so our customers are billed correctly and on time. This is a hands-on administrative role with variety, responsibility and real impact. This is an ideal opportunity if you enjoy structured admin work, working with data, and seeing the direct results of your efforts.

In this role, you’ll:

Process customer account information end-to-end to ensure accurate billing.

Maintain high-quality customer, property and infrastructure records.

Apply pricing and service rules to manage complex account adjustments and corrections.

Identify and resolve data integrity issues.

Respond to customer enquiries and provide clear, professional information.

Meet service standards and KPIs while delivering excellent customer care.

Work autonomously on detailed administrative tasks while contributing to a supportive team.

For a full copy of the position description, visit our website: www.taswater.com.au

What we're looking for

We’re keen to hear from candidates who can hit the ground running in a busy admin environment. You’ll bring:

Strong experience in administration, data entry and record management.

Excellent attention to detail and commitment to accuracy.

Confidence working with digital systems and Microsoft Office, particularly Excel.

Clear written and verbal communication skills with a customer-focused approach.

The ability to work independently and manage complex tasks.

Problem-solving skills and sound judgement when applying rules and guidelines.

Why TasWater

Across our multi-disciplinary organisation, we are serious about enhancing the skills and careers of our team members. When you join TasWater, you join a company that offers career development pathways, training courses, and access to subject matter experts.
We are continuing to build an inclusive workplace and workforce that truly represents the Tasmanian community that we serve. We value diversity in all its many forms and welcome a range of perspectives and identities to enrich the way we work and what we do.
We take pride in being acknowledged as an employer of choice for women by WORK180. Visit the Work180 website to view our benefits and policies, such as 18 weeks of paid parental leave for all parents regardless of tenure and with full superannuation contributions. We’re continuing to work on future benefits through a dedicated Employee Experience team.

The Details

This role is based in Launceston and attracts a salary of $89,687.68 - $94,670.34 (inclusive of superannuation), negotiable dependent on experience.

Ready to apply? Simply click on the Apply now button and include a CV/resume and a 1-2 page cover letter telling us how your experience matches "What we are looking for" and how you connect to our TasWater values and vision.

If you want to learn more about this role please contact Megan Murray - Team Leader Customer Information and Billing on 04•• ••• 742 or meg•••••••••@taswater.com.au

If you need assistance in applying, please contact Roly Srivastava – Talent Acquisition Officer at rol••••••••••••@taswater.com.au or call 04•• ••• 719.

Our applications will be closing on Monday 15th of June at 10:00AM.

Please note: To be considered for this opportunity, applicants must have the right to work in Australia. As part of our recruitment process, you may be asked to participate in pre-employment checks relevant to the role. These may include a National Police Check or AusCheck, with any offer of employment subject to satisfactory outcomes.