Student Services Executive

Working Days: 5 days’ work week, including weekends (rostered based on company’s schedule)

Working Hours: 8:30am – 6:00pm / 9:30am – 7:00pm / 1:00pm – 10:00pm

Location: Tiong Bahru (Central Plaza) or Woodlands (WoodSquare) or Paya Lebar (Lifelong Learning Institute)

Salary Range: $3,000.00 - $4,500.00

Position Type: Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

Position Overview:

This role involves managing student inquiries, assisting with course-related administrative tasks, and ensuring a smooth enrolment and post-course experience. You will serve as the primary point of contact for students, addressing their needs promptly and professionally while collaborating with internal teams to maintain high service standards. If you are passionate about providing exceptional customer service and enjoy working in a dynamic, learner-focused environment, we welcome you to join our team and contribute to shaping the future of adult learning.

Key Responsibilities:

Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly

Provide support for learners and companies through telephone, emails and walk-ins

Ensure smooth daily operational activities

Assist in classroom facilitation

Preparation of course materials

Administrative work (Attendance, Evaluation, Document Filing, etc)

Monitor and schedule all trainings to ensure compliance

Assist in the company’s continuous improvements and training related areas

Requirements:

Minimum one year of experience in customer service, telemarketing or related role.

Good communication and interpersonal skills with excellent command of written and spoken language

Proficient with MS Office

Ability to work independently and as part of a team.

Adaptable to a fast-paced and changing environment.