Optical Assistant — Permanent Part-Time | No Weekends

Harmony Vision Optometry | Varsity Lakes, Gold Coast

Permanent part-time, 20–38 hours/week, Monday–Friday — no weekends

$26.97–$30+/hour above HPSS Award, with a clear pathway from Level 1 to Level 3

No formal qualifications required — previous industry experience highly regarded

About us
We're a small, independent optometry practice that does things differently — solving complex vision problems through vision therapy, myopia control and specialty contact lenses, not just prescribing glasses. Our patients range from young children through to adults recovering from concussion and other neurological vision conditions, so no two days look the same. We're looking for someone who wants to build real, unhurried relationships with patients, inside a modern, evidence-based practice.

The role
Permanent part-time under the HPSS Award, minimum 20 hours guaranteed, up to 38 hours available as you grow with us. You'll start at HPSS Support Services Level 1–3, depending on your experience, with a defined pathway to Level 3 and beyond as you grow with us. A key part of this role is taking day-to-day administration off our optical dispensing and assistant team, so they can spend more of their time with patients.

What you'll do

Manage phones, appointment bookings and front-desk flow

Handle invoicing, payments and account reconciliation

Maintain patient records confidentially, including scanning and liaison with other providers

Provide administrative support to our optical dispensing team, taking routine tasks off their plate

Adjust and repair frames; assist with frame selection

Support optometrists and vision therapists with ancillary testing and digital imaging

What we're looking for

A genuine desire to give great service, especially to families and children

Previous experience in optical retail, dispensing, or a similar patient-facing allied health role is a strong advantage, though not essential

Comfortable working independently and as part of a tight-knit team

Strong communication skills and empathy across all patient backgrounds

Calm and organised under pressure

Willing to become proficient in our administrative systems through training

Why join us

No weekend work, predictable Monday–Friday schedule

Real, transparent progression from Level 1 to Level 3 as skills develop

Varied, meaningful patient contact — not routine retail optical

For the right person, potential to grow further into optical dispensing over time

A small team that covers for each other and genuinely looks out for one another

To apply: Please address your cover letter to Paul Graham, Practice Owner