Technical Support Specialist

12 months contract
Citizen only
Adelaide based
Fully onsite

Green Light is looking for an L1 Technical Support Engineer to join a team supporting critical communications and emergency services infrastructure across Adelaide.

Key Responsibilities

• Incident Management
• Problem Management
• Change Management

• Provide Level 1 support for critical operational services.
• Perform incident triage, basic troubleshooting, and escalation management.
• Support network infrastructure issues and service restoration activities.
• Follow ITIL best practices, including:
• Maintain clear documentation and communicate effectively with internal stakeholders and customers.
• Work within a highly structured government contract environment where process adherence is essential.

What We're Looking For

• Strong customer service or customer-facing support background.
• Excellent communication skills with the ability to build rapport quickly.
• Strong stakeholder engagement and customer focus.
• Fast learner who can absorb technical knowledge quickly.
• Ability to remain calm and professional in a critical services environment.
• Clear and confident verbal communication is essential.

Technical Background

• Experience in IT support, service desk, operations support, NOC, or similar environments.
• Basic networking and troubleshooting experience.
• Exposure to ITIL processes is highly desirable.
• Experience supporting radio networks is not required.

Working Arrangements

• Initial 12-month contract.
• Strong potential for extension or permanent conversion based on performance.
• First few months will generally be standard business hours (Monday to Friday).
• Once fully trained and operating independently, transition to a rotating 12-hour shift pattern (typically around 6am-6pm or 7am-7pm).

Ideal Candidate Profile Someone who is:

• Customer-centric and service-oriented.
• An exceptional communicator.
• Adaptable and quick to learn.
• Comfortable working in a high-importance environment supporting emergency services communications.
• Process-driven with strong attention to detail.

How to apply
Click “APPLY” or contact Shilpa at ••••@greenlightworldwide.com or call at 04•• ••• 637 for a confidential discussion with Green Light Worldwide