Position objectives:

Act as an ambassador for the hotel at all times

To provide a consistently clean, safe and welcoming environment for patrons and staff maintaining standards of hygiene and presentation throughout venue

Ensure policies and procedures are adhered to relating to customer service, cleanliness and personal development

Maintaining accountability, a positive work environment and being an integral part of a strong, supportive and professional team

Principal Responsibilities:

Ensure excellent and professional client service at all times

Setup and reset specific activities as directed

Undertake general cleaning and service duties of accommodation

Communicate and liaise with team members, management and other areas of operation

Adhere to company Code of Conduct and standards at all times

Ability to work in a team based environment

Be aware and understand the hotel Work Health & Safety (WHS) policies and procedures

Develop and maintain high levels of service within the hotel on a daily basis

Proficient in the professional service of housekeeping and cleaning

Good conflict resolution skills

Courteous, welcoming and informative

Strong and effective communication methods with management and staff

Follow Standard Operating Procedures (SOPs) and / or Safe Work Procedures (SWPs) for all areas of the hotel at all times

Any other duties directed by Management