About the business:

Established in 1991, Cyient provides engineering, geospatial, design-led manufacturing, and network and operational support services to global industry leaders, including many Fortune 500 clients. We leverage the power of digital technology and advanced analytics capabilities, along with domain knowledge and technical expertise, to solve complex business problems across several industries, including aerospace and defense, industrial, medical, utilities, semiconductor, telecommunications, rail transportation, energy, and natural resources. Our 15,000 associates are located in more than 21 countries, supporting 12 industries, including aerospace, rail transportation, power generation, telecommunications, and medical technology. With a soundtrack record of growth and profitability, we are committed to developing a sustainable society and actively promoting education and inclusive growth initiatives in our local communities.

OVERALL POSITION OBJECTIVE

As a Technical Lead, prime role is to deliver exceptional services to the business and work on project deliveries. Would thrive on challenges in a high paced environment, has a passion to make a positive impact.

In this role,

Support current Operating Model design using a participative change approach with Client employees.

Implementing standard procedures to improve Productivity and Quality.

Provide expertise to ensure enhancements to MD change processes and systems (RTTMS, etc.) are user-centric.

Should meet all KPI’s in terms of productivity, Quality and process compliance.

Lead initiatives or components of initiatives in line with the strategic direction of your team/mission, that have significant degree of impact on the function or cross-functionally.

Ensure operating practices are consistent across client, scalable and offer flexibility in transactional data maintenance

Increase service quality, speed and user engagement through leveraging offshore capabilities.

Deploy an interim dashboard to show offshore ticket status.

Provide resources and expertise to support a participative change approach with client employees.

Manage the enhancement to current MD processes and systems (servicenow, etc.) as a project.

Implement priority service improvements to build credibility and trust

Description

Ensure to build a collaborative work environment with in the team to perform at higher level

Provide technical support to team

Provide support to Reliability, Maintenance Engineers and Specialists

Ensure project meets quality requirements based on scope and guidelines

Ensure projects are delivered on-time with high quality

Ensure to deliver cost effective design solutions

Ensure improved performance & quality service delivery on weekly/monthly basis

Drive best practice in line with company Framework

Ensure the provision of consistently high-quality services to our customers;

Work effectively as part of the team, with both internal and external key stakeholders.

Key Behaviours, Skills and Experience

Master of Technology (M.Tech) in Mining Machinery Engineering from IIT.

Bachelor of Technology in Mechanical

Good verbal and written communication skills

Customer handling ability & Ability to work under pressure

Experience of working with Customer

Previous experience in a similar role / having hands-on experience on the current systems

Process Knowledge & Domain Experience

Previous experience in a similar role (or) having hands-on experience

Cyient is an Equal Opportunity Employer. Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.