Voice Network Engineer L2
HCLTech
Posted 19 hours ago
About the role
Provide Level 2 operational support for enterprise Audio Visual and Video Conferencing (AVVC) environments, including Zoom Rooms, Cisco Collaboration, Microsoft Teams Rooms, Poly endpoints (X52, X72, G7500, G62), Q-SYS DSP, Crestron, and Extron solutions. Responsible for incident resolution, meeting room health, troubleshooting audio/video issues, supporting VIP meetings, executing changes, and ensuring high availability of collaboration services.
Key responsibilities
Provide L2 support for Zoom Rooms, Cisco VC, and AVVC infrastructure
Troubleshoot room audio, video, content sharing, camera, microphone, and codec issues
Support Poly X52/X72, G7500, G62 endpoints and associated peripherals
Support Crestron, Extron, and Q-SYS integrated room solutions
Perform room commissioning, firmware upgrades, health checks, and preventive maintenance
Provide daily meeting support and support VVIP meetings and critical business events
Monitor meeting rooms and act swiftly on any issues reported
Work on the RCA of meeting room issues
Maintain inventory, documentation, and operational procedures
Work on INC tickets and ensure timely closure within SLA
About you
4–7 years experience
Zoom Rooms Administration
Poly Studio X52, X72, G7500, G62
Cisco Room Kit, Codec Pro, SX/MX Series
Microsoft Teams Rooms
Cisco CUCM & Expressway
API & Flow Automation
Q-SYS DSP (Core & Designer)
Crestron Control Systems
Extron AV Control & Switching
About HCLTech
HCLTech is a global technology company, home to more than 220,755 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. To learn how we can supercharge progress for you, visit hcltech.com