About Us

GaP Solutions is a leading provider of commercial food equipment, POS systems and technology solutions, supporting customers across Australia. We're looking for an organised and customer-focused Service Administration Officer to join our team and play a key role in supporting our busy Service Department.

This is a varied role that combines service administration, customer service and general office support. You'll be responsible for ensuring service work is accurately invoiced, customer contracts are managed efficiently, and enquiries are directed to the right people to keep our business running smoothly.

About the Role

Your primary responsibilities will include:

Processing service invoices accurately and in a timely manner

Managing invoicing for key customer Service Level Agreements

Administering scheduled preventative maintenance and contract work

Coordinating and tracking company loan equipment, including issue, returns and documentation

Maintaining accurate customer and service records

Supporting the Service Department with administrative tasks and reporting

You'll also provide front-of-house administration by:

Answering and directing inbound phone calls

Triaging enquiries for Sales, Service, Help Desk and AR/AP

Greeting/assisting customers with general enquiries

Providing administrative support across the business as required

About You

To be successful in this role you'll have:

Previous experience in an administration or customer service role

Excellent organisational and time management skills

Strong attention to detail and accuracy

Confidence managing multiple priorities in a fast-paced environment

Professional communication skills, both written and verbal

A positive, team-oriented attitude

Sound computer skills, with experience using Microsoft Office (experience with BC365 is highly regarded)

What We Offer

Permanent full-time position

Weekly pay

Supportive and friendly team environment

Variety in your day with a mix of administration and customer interaction

Opportunity to build your career within a growing Australian business

On-the-job training and ongoing support

If you're someone who enjoys keeping things organised, providing excellent customer service, and takes pride in accuracy and efficiency, we'd love to hear from you.

Apply now by submitting your resume and a brief cover letter outlining your experience and why you'd be a great fit for the role.