About the role

This is a hands-on leadership position in a busy dermatology practice. You will lead and support the reception team while remaining actively involved in the day-to-day operation of the front desk. Working closely with dermatologists, clinical team and practice management, you will help ensure the practice runs smoothly and patients receive a consistently high standard of service.

Key responsibilities

Lead, support and mentor the reception team, providing guidance and day-to-day direction.

Coordinate daily reception operations and ensure adequate coverage and workflow.

Deliver a welcoming, professional and patient-focused experience from arrival through to departure.

Manage patient appointments, bookings, cancellations, recalls and waitlists efficiently.

Coordinate doctor and treatment schedules and assist with managing appointment flow.

Handle patient enquiries by phone, email and in person in a professional and timely manner.

Support the team with Medicare/DVA payments, invoicing and other administrative processes.

Ensure reception procedures and practice policies are consistently followed.

Assist with training and onboarding new reception team members.

Monitor the quality and efficiency of reception processes and identify opportunities for improvement.

Manage difficult or sensitive patient interactions professionally and escalate issues when appropriate.

Maintain patient confidentiality and ensure privacy and professional standards are upheld.

Liaise effectively with doctors, nurses, practice management and other team members.

Assist with other ad-hoc administrative tasks as required.

Contribute to a positive, collaborative and professional workplace culture.

About you

We are looking for someone who:

Has previous experience in a medical, specialist or private healthcare reception environment.

Has demonstrated experience leading, supervising or mentoring a team.

Is confident managing a busy reception environment and competing priorities.

Has excellent communication and interpersonal skills.

Is highly organised, reliable and detail-oriented.

Works well collaboratively, is capable of working independently and taking initiative.

Has a genuine commitment to patient care and service excellence.

Is confident handling sensitive or challenging conversations.

Can work calmly and professionally under pressure.

Has strong computer and administrative skills and is comfortable learning practice management systems.

Understands the importance of privacy, confidentiality and professional standards.

Desirable

Previous experience in dermatology, specialist medical or surgical practice.

Experience with Medicare/DVA and private billing.

Experience with Zedmed.

What we offer

Work in a modern, purpose-built dermatology practice

A supportive and collaborative team environment.

An opportunity to take ownership of the reception function and make a meaningful contribution to the patient experience.

Ongoing professional development and opportunities to grow within the practice.

Convenient location opposite Westfield Doncaster

Staff discounts on skincare products and treatments.

If you’re passionate about healthcare and want to make a key contribution in a supportive, patient-focused clinic, we’d love to hear from you. Apply now through this seek ad to join our team.