Join Our Support & Maintenance Team

We are a medium-sized IT and engineering-based company with our Port Melbourne office seeking a dedicated and skilled Software Support Engineer to join our Support & Maintenance department. This is a 6-month fixed-term contract with the potential to convert into a permanent position in 2027.

The role will be reporting to the Service Desk Delivery Manager.

We are looking for a proactive engineer who is passionate about software -based applications, software support, and continuous improvement.

We undertake important work for various State governments and agencies Australia wide to ensure our Sensys Gatso supplied systems maintain a high level of performance. A positive attitude, attention to detail, client interface experience and accountable outcome based approach are essential attributes.

We offer a collaborative, team-based environment. This role is perfectly suited to an individual who is able to think on their feet and perform tasks with a thorough attention to detail.

Key Functions and Responsibilities

This role encompasses both frontline support and technical engineering tasks:

Support & Resolution:

Record and respond to customer and internal support issues within agreed SLAs.

Accountable for the resolution of issues and providing status reports on outstanding items.

Provide 1st, 2nd and 3rd level software and application support.

Provide level one support for cloud-based applications.

Software Maintenance:

Implement, document, maintain, and support tools for monitoring systems and platforms (ideally Grafana).

Troubleshooting and root cause analysis of software issues on deployed systems and implementing remediations.

Contribute to cloud application maintenance, and support.

Process Improvement & Documentation:

Identify potential issues proactively, apply resolutions, and escalate when required.

Take the lead in creating corrective actions for continuous improvement.

Document processes and procedures, and maintain internal troubleshooting tips and a knowledge base.

Provide input towards general process improvement.

Deployment & Logistics:

Preparation of cameras, servers, and other IT equipment for deployment.

Factory and site testing and reporting of camera systems and software.

Management of spare parts and asset tracking.

General:

Liaising with key client contacts, SGA staff, and contacts within the Sensys Gatso group.

After hours on call as required.

Availability for interstate travel.

Required Skills and Attributes

We are looking for a candidate with proven technical expertise and strong interpersonal skills:

A minimum of 5+ years of experience in cloud and software support engineering is required.

Technical Skills

Proficient in Linux OS commands and troubleshooting.

Proficient in scripting with Bash, csh, sh.

Proficient in implementing and managing virtual software development environments with tools such as Packer & competency using infrastructure-as-code (IaC) deployment tools such as Terraform.

A good understanding of Python, Golang, C code and debugging skills.

Comprehensive experience with Git SVC, ideally on GitLab

Competency with Ansible; running, updating, and maintaining playbooks.

Competency with monitoring platforms, ideally Grafana, including writing metric queries and defining alerts.

Competency in Networking and security.

Experience with Kubernetes and Docker.

Knowledge of cloud-based infrastructure (Azure, GCP, AWS) and networking architecture and security.

Linux & Windows experience, including Linux system Management experience.

Knowledge of G-Suite (Gmail, docs, sheets).

Personal Attributes

Good interpersonal and communication skills.

A high attention to detail.

Ability to work under pressure whilst maintaining a high quality of service.

Excellent multi-tasking skills.

Flexible and highly organised.

Other Requirements

A police check will be required prior to commencement

Only short listed applicants will be notified.

Australian citizenship or permanent residency is required for this position.