The Role

We are seeking an enthusiastic and customer-focused Apple Services Technician to join our school’s ICT Help Desk team. This is an entry-level role, ideally suited to someone who enjoys technology, problem solving, and helping others feel confident using digital tools.

In this role, you will provide front-line technical support to staff and students across the College, with a focus on Apple devices, applications, and services. You will assist with troubleshooting, device setup, basic repairs, user support, and general help desk requests.

Working as part of a supportive ICT team, you will help ensure our students and staff can access reliable, responsive, and friendly technology support every day.

Key responsibilities include:

Providing first-level help desk support for staff and students

Troubleshooting Apple devices, including iPads, MacBooks and related peripherals

Assisting with device setup, configuration, updates and basic maintenance

Supporting users with common software, login, connectivity and classroom technology issues

Logging, prioritising and updating help desk tickets

Escalating more complex technical issues to senior ICT staff

Supporting the rollout, collection and management of College-owned devices

Providing patient, professional and approachable customer service

Contributing to a positive, solutions-focused ICT service culture

Our newest team member (you)

You are someone who enjoys helping people and has a genuine interest in technology. You do not need to have extensive experience, but you will bring a willingness to learn, a calm approach to problem solving, and a strong service mindset. You may be starting your ICT career, studying in a related field, or looking for an opportunity to build your technical skills in a supportive school environment.

You will ideally bring:

An interest in Apple technology, including iPads, MacBooks and macOS/iOS

A helpful, patient and professional communication style

Strong attention to detail and a willingness to follow processes

The ability to troubleshoot basic technical issues

A positive attitude and willingness to learn from others

Good organisational skills and the ability to manage competing requests

Confidence working with students, teachers and support staff

An understanding of privacy, confidentiality and appropriate professional boundaries in a school environment

Previous experience in a help desk, ICT support, customer service, retail technology, Apple support, or school-based technology environment would be highly regarded, but is not essential.

This is a great opportunity for someone who wants to develop their ICT career while working in a friendly, values-based school community.

Our College

Welcome to Immanuel Lutheran College, where every individual is empowered to thrive on their unique journey. We don't believe in a one-size-fits-all approach to learning. Instead, we focus on understanding and embracing the unique qualities of each student, striving to provide a differentiated education where the whole person is the whole point.

Our goal is not just to educate but to ignite a spark of joy and confidence in every child, instilling in them a lifelong love for learning. With our College situated in a modern, bright, and airy space, we provide the perfect environment for learners to flourish. Child safety is paramount, and we actively contribute to each student's social, emotional, and spiritual growth, fostering an environment of compassion and support. Explore more about Immanuel at www.immanuel.qld.edu.au and be part of our inspiring journey, making a lasting impact on the lives of our students every day.

Applications

Applicants are asked to include the following in their submission through Seek:

A brief cover letter outlining your interest in the role and the College

A resume clearly detailing relevant achievements under each position and any other relevant qualifications/training

Applications close 9am, Monday 13 July 2026

Applications will be reviewed as they are received, and we may meet with suitable candidates throughout the advertising period. We warmly encourage interested applicants to apply early, as we may appoint prior to the closing date.

For more information please reach out to our Director of People and Culture, Cassie Collins at [email protected].