About Us

At Interact Australia, we’re passionate about promoting social inclusion, health, and wellbeing by empowering people to reach their full potential. As a values-driven not-for-profit, we support people with disability to make meaningful choices in their lives, delivering person-centred supports tailored to individual needs.

We provide services across the NDIS and Inclusive Employment programs in QLD, NSW, NT, VIC, SA, and TAS. As we continue to grow, we’re looking for dedicated community services professionals to join our team and make a real difference.

Interact Australia is proudly part of IntoWork, a national group committed to opening doors to apprenticeships, training, employment, and community support.

Why Work With Interact?

At Interact, we recognise and value every team member. We celebrate individuality, inspire positive change, and foster strong connections to support inclusion and equality in our communities.

What we offer:

Competitive pay and conditions, including penalty rates

Kilometre reimbursement and broken shift allowances

Generous not-for-profit salary packaging:

Up to $15,800 for everyday expenses, additional $2,500 for meals and entertainment

Ongoing learning and development opportunities

Access to our Employee Assistance Program (EAP)

Career growth and progression within the IntoWork network

About the Role

We are looking for experienced, reliable Support Workers to join a small, consistent team supporting a woman living with an acquired brain injury (ABI).

She is warm, insightful and values dignity, routine and genuine connection. Her interests include coffee, cooking, music, gardening, home-based activities, community outings and spending time with her cavoodle.

This is a hands-on role, not companionship only. You will be actively supporting daily life, including:

Personal care (showering, hygiene)

Supporting routines, structure and task sequencing

Cooking, meal prep and household tasks

Community access and appointments

Medication administration

Emotional support and reassurance

Fatigue management and cognitive support

Routine and consistency are critical. Support needs fluctuate daily depending on fatigue, cognition and pain, so you must be calm, patient and adaptable.

Communication is impacted by the ABI. You will need to use:

Clear, simple spoken English

Short instructions and repetition

Patience, reassurance and humour

Awareness that fatigue may present as anxiety, confusion or resistance

You will be joining a stable, relationship-based team with strong expectations around consistency, communication and collaboration. Family are involved and clear support strategies are in place.

Available shifts:

Wednesday, Friday & Saturday day shifts (6–10 hrs)

Sunday (8:00am – 2:00pm)

Tuesday & Thursday inactive sleepovers

Additional shifts may become available

Who You Are

You are in this work to genuinely make a difference and understand that good support is built on trust, patience and consistency.

You are:

Calm, emotionally regulated and patient

Reliable and consistent (this matters)

Warm, respectful and relationship-focused

Observant, proactive and adaptable

Comfortable providing personal care

Team-oriented and able to follow established routines

Confident cooking and engaging in everyday activities

You communicate clearly, keep things simple, and can support someone through confusion, fatigue or overwhelm without escalating the situation.

Essential:

NDIS Worker Screening Clearance

First Aid & CPR

Driver’s licence and reliable vehicle

Willingness to provide hands-on care

Strong communication and teamwork skills

Highly regarded:

Cert III / EN qualifications

Experience with ABI, neurological conditions or dementia

Understanding of trauma-informed and person-centred practice

Best suited to someone who:

Wants long-term, consistent work

Values relationship-based support over task-focused care

Can work within an established team and follow structure

Is adaptable to changing support needs

Not suitable if you:

Prefer purely task-based roles

Are unreliable or inconsistent

Are uncomfortable with personal care

Are looking for short-term work

Please note: The successful candidate will be required to participate in an Australian Federal Police check, NDIS Quality and Safeguards Worker Screening and a Working with Children Check, prior to confirmation of appointment to the position.

The successful candidate will also be required to demonstrate entitlement to work in Australia, and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position.

Interact Australia are an equal opportunity employer and encourage applications from candidates who represent the rich diversity of our society, particularly those who may be marginalised, or experience barriers to employment and employment inequity. This may include people who are First Nations, are culturally and racially diverse (CARM), living with disability and neurodiversity, and or have family and caring responsibilities. Likewise we welcome applications from people of varied sex, religion, gender identity, age and sexuality.

We are committed to supporting National Reconciliation efforts through the implementation of our Reconciliation Action Plan, fostering respectful relationships and creating meaningful opportunities with Aboriginal and Torres Strait Islander peoples.