Customer Relationship Management Executive/ Administrator
People Profilers
Posted 12 days ago
Responsibilities
Provide day-to-day support to CRM users across regional markets, including handling user queries, issues, and service requests.
Troubleshoot CRM-related problems and coordinate with vendors or internal technology teams for timely resolution.
Manage CRM user access, roles, permissions, onboarding, and offboarding in line with company policies.
Maintain CRM configurations, master data, system settings, and perform routine system checks to ensure smooth operations.
Gather user feedback and enhancement requests, and work with stakeholders to improve CRM processes and system usability.
Support system testing activities, including preparing test cases, conducting SIT/UAT, and validating changes before deployment.
Prepare user guides, training materials, and conduct CRM training sessions for new and existing users.
Monitor data quality, support data cleansing activities, and assist with CRM reports, dashboards, and operational metrics when required.
Requirements:
Diploma or Degree in Business, Marketing, Information Technology, or a related discipline.
At least 2 years of experience supporting CRM systems or business applications.
Hands-on exposure to CRM platforms such as Salesforce, Microsoft Dynamics, SugarCRM, HubSpot, or similar systems.
Strong user support mindset with good communication, training, troubleshooting, and stakeholder coordination skills.
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Email resume to ••••@peopleprofilers.com
People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 69•• •724
http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398
Posting Personnel: Ng Jwee Ken
Ref: JOB-00716
About People Profilers
Since our humble beginnings in 2002, People Profilers has steadily grown from strength to strength. Our expertise in providing Human Capital consultancy to our clients – universally sought after skills and expertise in just about any sector– has allowed People Profilers to leave an imprint across various industries and build a reputation for competency and expertise.
What differentiates People Profilers from every other recruiter is our unwavering commitment to building relationships with our clients- understanding exactly what our clients are after, and allowing us to match their precise needs. We deliver human capital solutions that allow organisations and their employees to succeed.
Here at People Profilers, we pride ourselves on being a one-stop human capital solutions provider for your organisation. Our innovative and relationship-focused workforce solutions have been provided across a wide range of industries.
Personal Data Protection Act
Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its’ Clients and manage your application for employment with People Profilers and/or its’ clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.