Downtime Assassin, one of WA's leading MSPs and a multi-award winning provider of IT services, is looking for a highly skilled Level 3 IT Support Engineer to join our growing team.

We support a diverse range of businesses across WA and nationally, with strong growth in the Construction sector. As we scale, we need a senior engineer who can take ownership of key technologies, lead projects, and provide escalation support to the team.

About the Role

You will work closely with the Service Delivery Manager and act as a senior escalation point for Level 1 and Level 2 engineers. You will manage complex support issues, deliver technical projects, and maintain your own client portfolio.

You will also take ownership of important internal and external portfolios, strengthening our capabilities across infrastructure, security, networking, disaster recovery and cloud technologies.

National travel opportunities are available for project work, onsite deployments, and client engagements, making this an excellent role for someone who enjoys variety and mobility.

This is a hands-on role for a confident engineer ready to lead, mentor and help shape the way we deliver high-quality managed services.

Key Responsibilities

Provide escalation support to Level 1 and Level 2 engineers

Lead and manage core business portfolios across infrastructure, security, networking and M365

Deliver onsite and remote support for complex technical issues

Plan, implement and document projects from start to finish

Conduct onsite client consultations and technical assessments

Improve internal processes, documentation and best practices

Maintain and monitor systems across Datto RMM, EDR, SaaS Protection and BCDR

Support clients with cyber maturity initiatives including Essential Eight, DISP and ISO 27001 alignment

Work towards KPIs and help maintain our platinum-level service standards

Participate in interstate and regional travel for project delivery and client work

Required Skills and Experience

Technical Skills

Kaseya One Suite - Datto RMM, EDR, SaaS Protection, Datto BCDR

Windows Server (On-Prem and Cloud) - AD, DHCP, DNS, RRAS, Group Policy, server migrations

ConnectWise Manage - ticketing, workflow and documentation

Disaster Recovery - Veeam and Datto BCDR

Microsoft 365 Administration - Exchange Online, Teams, SharePoint, licensing

Microsoft Intune / Endpoint Manager - compliance, app deployment, autopilot

Microsoft SharePoint - site builds, permissions, migrations

Cyber Security frameworks - Essential Eight, DISP fundamentals, ISO 27001 basics

Mobile Device Management (iOS and Android)

Fortinet and Ubiquiti networking - WAPs, routers, VPNs, VLANs, firewall configuration

Professional Skills

Able to mentor and guide junior engineers

Strong written and verbal communication

Confident and professional in face-to-face client interactions

Solid project management and documentation capability

Excellent troubleshooting and lateral thinking skills

Able to work under pressure and manage competing priorities

Qualifications and Requirements

3 to 4 years experience in an MSP or similar fast-paced support environment

Experience handling technical escalations

Current WA driver's license

Australian Citizenship or Permanent Residency

What We Offer

Supportive and modern working environment

Clear pathways for progression and certification

Regular team social events

Annual all-expenses-paid Christmas getaway for staff and families

National travel opportunities for projects and client work

Access to advanced MSP tooling and current technologies

Salary

$85,000 to $95,000 + Super + Bonuses, depending on skills and experience.

Apply Now

If you're a driven senior engineer who wants to lead, mentor, and take ownership of high-impact technical work while delivering exceptional outcomes for clients across Australia, we want to hear from you.