Administration / Customer Service Assistant – Full Time

Location: Meadowbrook Office

Organic Pest Control is seeking a proactive and well‑presented Administration / Customer Service Assistant to join our team on a full‑time basis. This role requires availability Monday to Thursday, 9:00am–5:00pm, and Friday, 9:00am–4:00pm.

For more than 35 years, Organic Pest Control has proudly delivered high‑quality pest control services to residential and commercial clients, including:
• General pest control
• Termite inspections & treatments
• Preventative termite protection
• Lawn grub treatments
• Ant treatments
• Rodent management

As our business continues to grow, we are seeking a motivated and reliable individual with exceptional customer service and administration skills to support our office operations.

Key Responsibilities

Daily duties include, but are not limited to:
• Answering incoming calls and assisting customers
• Booking and scheduling treatments for technicians
• Managing previous bookings, follow‑ups, and scheduling changes
• Responding to customer emails
• Providing sales support and preparing quotations
• Finalising termite inspection reports
• Creating and managing invoices using Xero

About You

The successful candidate will demonstrate:
• A professional, warm, and confident phone manner
• Reliability, honesty, and a strong work ethic
• Excellent communication and customer service skills
• High attention to detail and accuracy in all tasks
• Strong organisational skills with the ability to multitask effectively
• Capacity to work both independently and collaboratively
• Confidence in managing and building positive client relationships
• Consistent punctuality and dependability
• Proficiency with Microsoft Office
• Solid knowledge of Brisbane and Gold Coast suburbs
• The ability to manage bookings, follow‑ups, and scheduling changes with accuracy and professionalism

Additional Information

• This is an office‑based position located in Meadowbrook. Work‑from‑home is not available.
• All applications must be submitted through SEEK only.
• Due to anticipated high application volume, only shortlisted candidates will be contacted.