About the role

Install and/or relocate equipment at customers' sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems. Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions.

Key responsibilities

Install and/or relocate equipment at customers' sites and conduct associated start-up, cut over and check-out activities on the newly installed systems

Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities

Coordinate all service actions with customer to minimize downtime or system interruptions

Apply troubleshooting techniques to eliminate equipment malfunctions and conduct diagnostic procedures to isolate problems

Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution

Replace defective units, components, or parts where appropriate

Implement field modifications or updates as released in Engineering Change Orders (ECOs)

Carry out Tier 2 process qualification work

Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports

Develop good customer relations during installation and execution of service contracts

About you

Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience

Self-starter who can work independently and has a deep desire to learn and grow with the Company

Strong interpersonal and communication skills

Able to actively engage customers on technical solutions

Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals

Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods

Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit

Able to travel frequently, domestically and internationally, based on customer needs

Able to work swing shift (Tues – Sat and/or Wed – Sun)

Willing to support short term, overseas assignment

Candidates with no prior experience may be considered

About us

GMP Technologies (S) Pte Ltd

To apply, please visit www.gmprecruit.com

To learn more about this opportunity, please contact Fiona Koh; ••••@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Fiona Koh| Registration No: R11092393