Key Responsibilities

Lead, manage, and develop a team of beauty and wellness professionals, ensuring high service standards, productivity, and staff engagement

Oversee daily branch operations including scheduling, treatment flow, manpower planning, and client experience

Drive sales performance through team coaching, service excellence, and effective promotions

Monitor inventory levels, manage stock ordering, and ensure cost control

Track and manage branch financial performance, including sales targets, commissions, and operational expenses

Implement marketing and promotional initiatives in collaboration with HQ to grow new and repeat clientele

Ensure full compliance with health, safety, and regulatory requirements

Act as the key liaison between the branch and corporate office, ensuring alignment with company policies, SOPs, and business objectives

Foster a positive, accountable, and professional work culture focused on teamwork and continuous improvement

Requirements

· Minimum 3 years of experience in a Branch Manager / Salon Manager / Centre Manager role within the beauty, wellness, or aesthetic industry

· Proven leadership and people-management capabilities, with experience coaching and motivating teams

· Strong customer service mindset with excellent problem-solving skills

· Solid understanding of sales targets, inventory control, and basic financial management

· Ability to plan, execute, and support marketing and promotional activities

· Highly organised, responsible, and detail-oriented

· Passion for the beauty and wellness industry with a commitment to service excellence

· Work Schedule: 5-day work week comprising 4 weekdays and every Saturday. One weekday off will be arranged according to the roster and operational needs.