Job Description

About the role:

Lead and foster a high-performance service culture, ensuring client commitments and service standards are consistently met and exceeded.

Provide coaching, development, and performance management, including training plans, certifications, and regular one-on-one engagement.

Ensure compliance with policies, procedures, and training requirements, maintaining up-to-date certifications and fair access to development opportunities.

Drive exceptional customer service delivery, overseeing front-of-house standards, visitor management, communications, and escalation handling.

Manage concierge and workplace operations, including rostering, scripts, audits, task coordination, and daily service readiness.

Partner with senior leaders to deliver workplace projects and initiatives, supporting operational excellence and continuous improvement.

Oversee facility coordination and presentation standards, working with cleaning contractors, facilities teams, and conducting daily floor walks.

Support and coordinate meetings, VIP events, and leadership engagements, managing vendors, staffing coverage, and after-hours requirements.

Manage mailroom and distribution operations, ensuring timelines, procedures, and documentation are maintained.

Continuously review, innovate, and improve workplace systems and processes, while providing operational backfill and building team capability for future growth.

About you:

Very strong hospitality / customer service skills delivered at a corporate site

Team management experience

Exposure to Facility Management Services

Stakeholder management experience

Professional verbal and written communication skills

Ability to multi-task

Must have strong time management skills

Strong administration and PC skills (Word, Excel, PowerPoint)

Strong contractor management experience

Self-motivated and flexible

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company;

Career development and a promote from within culture;

An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.