Carpet Call is a leading national flooring retailer with over 50 years in providing customers with quality products and exceptional service. We take pride in our extensive range of carpets, vinyl, laminate and timber flooring options, offering expert advice and tailored solutions to meet every customers needs.

We are seeking an experienced and motivated Store Manager to join our team. This full-time position plays a crucial role in driving sales and delivering outstanding customer experiences. As a Store Manager, you will be at the forefront of our business, building strong customer relationships, driving sales growth and managing overall performance of the store.

Key responsibilities

Drive sales growth and profitability

Greet and engage customers in a friendly and professional manner, establishing rapport and providing tailored solutions to meet their needs

Handling phone and web inquiries, coordinating in-home measure and quotes

Offer expert advice on our flooring products, including carpets, vinyl, laminate and timber options, highlighting their features and benefits

Assess customer needs and preferences to recommend suitable flooring solutions that align with their requirements

Prepare accurate quotes and pricing information

Process sales transactions, manage customer documentation and ensure all paperwork is completed accurately

Stay up to date with product knowledge, market trends and competitor offerings

Build and maintain a loyal customer base through follow-up communication and exceptional service delivery

What we're looking for

Experience within the flooring or home furnishings sector will be highly regarded.

Demonstrated ability to meet and exceed sales targets whilst maintaining excellent customer service standards

Strong communication and interpersonal skills, with the ability to build rapport and influence customers effectively

Excellent product knowledge and a willingness to continually learn about new products and trends

Flexibility to work weekends to meet customer demands

Reliability, punctuality and professional appearance

Problem-solving mindset with the ability to handle customer queries and concerns in a professional manner

A genuine passion for helping customers find the right solutions and delivering value

What we offer

At Carpet Call, we are committed to providing our employees with a supportive and rewarding work environment. We offer a competitive salary, along with ongoing training and development opportunities to enhance your sales and product knowledge. Career progression opportunities are available for high-performing team members within our expanding business.

Apply now

If you are enthusiastic and ready to make an impact in the flooring industry, we would love to hear from you. Please submit your application including your CV and a covering letter outlining your sales experience and why you would be an excellent fit for the Carpet Call team.