Division/Section: Planning, Environment & Lifestyle / Communications & Customer Experience

Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: LGO4-5 ($86,720 - $99,181 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Sunday 30 August 2026.

About the Role:

As our Digital Content Officer, you'll play a key role in shaping how the community connects with Council online. Working within the Community Engagement Team, you'll create, publish and manage engaging digital content across Council's websites, social media and other digital channels, ensuring information is accessible, accurate and focused on delivering a great customer experience.

This is a hands-on role where you'll combine content creation, website administration and digital analytics to continuously improve Council's digital platforms. You'll also support staff across the organisation with their digital needs, contribute to user testing and platform enhancements, and help ensure our online services remain accessible, compliant and user-friendly.

About you:

You are an experienced digital communications professional with a qualification in digital communication, marketing, media, web design or a related field, backed by significant experience managing digital content and delivering engaging online experiences. You have strong written and verbal communication skills, a keen eye for detail, and the ability to turn complex information into clear, audience-focused content across a range of digital channels.

You bring hands-on experience with content management systems, email marketing platforms, Adobe Creative Suite and multimedia content creation, along with strong organisational skills and a customer-focused approach. Experience with HTML is essential, while CSS, Squiz Matrix and knowledge of web accessibility standards (WCAG) will be highly regarded. Most importantly, you're collaborative, proactive and passionate about improving digital experiences for both customers and colleagues.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Craig

Contact Email: ••••@townsville.qld.gov.au

(for position enquiries only)

How to Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For further information review the Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact ••••@townsville.qld.gov.au or phone 07 •••• •004 for a confidential discussion.