About Us

Options Health Services is a registered NDIS provider committed to empowering individuals with disabilities to live independently and achieve their goals. We deliver high-quality, person-centred supports across the Northern Territory and Western Australia and take pride in fostering a respectful, inclusive, and supportive environment for both our participants and our team.

Position Overview

We are seeking a technically skilled and proactive IT Technician to support the organisation’s technology systems, infrastructure, and digital security. This role will be responsible for providing technical support, maintaining IT systems, managing software and hardware, and assisting with the ongoing improvement of our digital processes. The ideal candidate is solution-focused, collaborative, and committed to maintaining secure and efficient IT operations.

Key Responsibilities

Provide technical support to staff for hardware, software, network, and system issues

Install, configure, and maintain computer systems, printers, devices, and network equipment

Manage user accounts, permissions, and system access (Microsoft 365, cloud systems, CRMs, etc.)

Monitor and maintain IT security, data protection, and backup systems

Respond to and troubleshoot IT helpdesk tickets in a timely manner

Oversee updates, patches, and software licensing compliance

Assist with onboarding and offboarding employees from an IT perspective

Maintain and update IT asset registers and documentation

Support the implementation of new technology systems and improvements

Conduct basic training and provide guidance to staff on ICT usage and cybersecurity

Liaise with external stakeholders and IT service providers as required

Assist with IT policies, procedures, and compliance (including NDIS and privacy requirements)

Support in the development and maintenance of digital systems including CRM, HR platforms, and internal tools

Skills & Qualifications

Essential:

Diploma or higher qualification in Information Technology, Networking, Computer Systems, or related field

Minimum 1 years experience in an IT support or systems administration role

Proficiency with Microsoft 365 administration (Outlook, Teams, OneDrive, SharePoint)

Good understanding of networking, cloud systems, and cybersecurity principles

Strong troubleshooting skills and the ability to explain technical concepts to non-technical users

Ability to work proactively and manage competing priorities

Excellent problem-solving, communication, and organisational skills

Desirable:

Experience using or supporting NDIS-related systems, CRMs, or workforce management platforms

Previous experience working in the NDIS, disability, healthcare, or community services sector

Knowledge of IT compliance and data security relevant to privacy laws and NDIS standards

Experience with remote support and multi-location environments

Basic scripting or automation skills

Benefits

Supportive and inclusive workplace culture

Professional development and training opportunities

Competitive salary based on experience and qualifications

Opportunity to contribute to meaningful work supporting people with disabilities

Opportunities for innovation and involvement in systems improvements

Employee assistance program (EAP) and wellbeing support

Career growth opportunities within a growing organisation