Enrolment Officer
James Cook University
Posted 10 days ago
- Full-time, 36.25 hours per week
- 12 month fixed term parental leave contract
- HEWL 5 - $78,740 - $89,310 + 17% Super & great benefits
- Based in Townsville
- Make a difference – support students at key moments in their academic journey.
- Grow your career – develop skills across systems, policy and student administration
- Be part of a supportive team – collaborative, values‑driven and focused on service excellence
Help shape the student experience at JCU.
Join a team that puts students at the center of everything we do. As an Enrolment Officer, you’ll provide clear, accurate and timely advice to support students through their enrolment and progression journey. If you thrive in a fast‑paced environment and enjoy helping others succeed, this role offers variety, purpose and the chance to make a real impact.
What you’ll do
Respond to enrolment and progression enquiries with professionalism and accuracy.
Maintain high‑quality student records across multiple systems.
Support efficient enrolment processes and contribute to continuous improvement.
Work collaboratively with Colleges and stakeholders to deliver a seamless student experience.
What you’ll bring
Strong customer service skills, ideally in a high‑volume or higher education setting.
Ability to interpret and apply policies, procedures and legislation.
Excellent organisational skills and attention to detail.
Confident communication skills and the ability to engage with diverse groups.
Why James Cook University?
At JCU, you’ll be part of a community that values your contribution and supports your growth. You’ll have opportunities to develop your skills, work across campuses, and be part of a team that genuinely cares about delivering exceptional service to our students.
In return, you'll enjoy:
- A collaborative and supportive team environment.
- Flexible work arrangements where operationally appropriate.
- Generous superannuation and leave entitlements.
- Professional development opportunities.
How to Apply
Ready to help shape the student experience at JCU? We’d love to hear from you.
Click the ‘Apply’ button or visit the JCU Careers Page and follow these steps:
- Complete the online application form
- Upload your current resume
- Upload a cover letter outlining your experience and how your skills align with the role
For more information, please contact Kasey Smithers on 4781 4180 or via email [email protected]
About James Cook University
One of the world's leading institutions focusing on the tropics, Australia's James Cook University is surrounded by the spectacular ecosystems of the rainforests of the Wet tropics, the dry savannahs, and the iconic Great Barrier Reef. The organisation's unique location enables students from Australia and overseas to study in a diverse physical environment unparalleled by any university in the world. Ranked in the top four percent of the world's tertiary institutions by the respected Academic Ranking of World Universities produced by the Shanghai Jiao Tong University, James Cook University is dedicated to creating a brighter future for life in the tropics world-wide, through graduates and discoveries that make a difference. Source: this is an extract from the company's own website