Lead a High-Performing Sales Team. Coach for Success. Drive Results.

Are you an experienced Sales Team Leader who knows how to motivate people, lift performance and turn targets into results?

4Mile is a growing Australian-owned contact centre and customer engagement business supporting leading not-for-profit and corporate organisations across Australia and New Zealand.

We're looking for a driven and energetic Sales Team Leader to join our North Strathfield team and lead frontline sales teams across multiple not-for-profit campaigns.

This is a hands-on leadership role for someone who enjoys being close to the action coaching agents, monitoring performance, identifying opportunities and creating an environment where people are motivated to succeed.

About the Role

As Sales Team Leader, you'll be responsible for driving the performance, engagement and development of our contact centre sales teams.You'll work closely with the Not-for-Profit operations team and senior management to ensure sales targets, KPIs, quality standards and client expectations are consistently achieved.

A key part of your role will be coaching and developing agents, listening to calls, identifying opportunities to improve sales conversations and helping individuals reach their full potential.

Key Responsibilities

Lead, motivate and develop sales teams

Drive achievement of individual and team sales targets

Monitor daily, weekly and monthly KPIs and sales performance

Conduct coaching and one-on-one sessions

Identify performance gaps and implement targeted coaching plans

Develop agents' sales, objection-handling and communication skills

Create a positive, competitive and results-focused team culture

Recognise and celebrate strong individual and team performance

Manage underperformance and implement performance improvement strategies

Monitor campaign results and identify opportunities to increase conversions

Support workforce planning and rostering to achieve campaign requirements

Manage escalations and assist with complex customer interactions

Support recruitment, onboarding and training of new sales employees

Work closely with Operations and senior management to achieve client and business objectives

Contribute to continuous improvement across sales processes, scripts and campaigns

About You

You'll be a confident people leader who understands that strong sales results come from great coaching, clear expectations and an engaged team.

We're looking for someone with:

Previous experience leading a large contact centre sales team

A proven ability to achieve and exceed sales targets

Strong coaching and people development skills

Experience managing sales KPIs, conversion rates and individual performance

Confidence listening to calls and providing practical, constructive coaching

Strong objection-handling and sales communication skills

Experience managing both high performers and underperformance

Strong communication and stakeholder management skills

A proactive, energetic and results-focused approach

Confidence working with contact centre technology, reporting and multiple systems

Experience within outbound sales, telemarketing, fundraising, customer acquisition or retention campaigns will be highly regarded.

Why Join 4Mile?

At 4Mile, you'll have the opportunity to directly influence the success of our people, campaigns and growing business.

We offer:

Competitive salary of $75,000 – $95,000, depending on experience

The opportunity to lead and develop high-performing sales teams

Exposure to a variety of corporate and not-for-profit campaigns

A hands-on role where your coaching can directly impact results

Opportunities for career progression into broader operational leadership

Support from an experienced Operations and senior management team

A growing Australian-owned business where initiative is valued

Modern North Strathfield office location

About 4Mile

4Mile is an Australian-owned contact centre and business process outsourcing provider delivering customer engagement solutions across Australia and New Zealand.

We combine great people, technology and strong leadership to deliver high-quality customer experiences and measurable results for our clients.

Ready to Lead, Coach and Deliver Results?

If you're an experienced Sales Team Leader who thrives on developing people, achieving targets and building high-performing teams, we'd love to hear from you.

Apply now and take the next step in your sales leadership career with 4Mile.