Position: IT Support Engineer (Projects)

Location: Perth, CBD

Salary: $90,000 - $110,000 + super

Job Type: Permanent

Position Overview:

OUI Recruitment is seeking an IT Support Engineer (Projects) to join a large, well-structured technology team in Perth. While BAU support forms part of the role, this position is designed for someone looking to build genuine project experience, working alongside senior engineers on infrastructure upgrades, migrations, and technology implementations.

The team places a strong emphasis on tailoring career development to the individual, meaning your progression pathway will be shaped around your interests and strengths, whether that's projects, security, cloud, or a broader technical leadership track. You'll have access to structured mentoring and exposure to a wide variety of technical work well beyond typical ticket queues.

This is an excellent opportunity for someone who has a solid grounding in Level 2 support and is ready to spend more of their time on meaningful project work.

Perks:

Genuine focus on project work over ticket-heavy BAU support

Individually tailored career development and progression plan

Career progression pathway within a growing organisation

Large, well-structured team with clear mentoring from senior engineers

Supportive team environment with opportunities to learn from senior engineers

Company car provided for onsite visits

Flexible working arrangements

Ongoing training and professional development opportunities

Roles and Responsibilities:

Deliver project work including infrastructure upgrades, migrations, and system implementations

Provide Level 2 BAU support as required, acting as an escalation point above Level 1

Assist with planning and scoping of technical projects alongside senior engineers

Administer and troubleshoot Microsoft 365, Windows Server, and Active Directory environments

Support network and firewall configurations as part of project delivery

Document project outcomes and maintain accurate technical records

Liaise with clients or internal stakeholders to understand requirements and provide updates

Contribute to knowledge base articles and process documentation

Collaborate with the wider support and projects teams to ensure smooth handovers

Role Requirements:

Minimum 2-3 years' experience in a Level 2 IT support role

Minimum of 6-12 months of previous project experience

Strong problem-solving skills and ability to work through technical challenges methodically

Good communication skills, both technical and client-facing

Ability to manage competing priorities between support and project work

Self-motivated with a willingness to take on more responsibility over time

Australian working rights required

Technical Requirements:

Solid experience with Microsoft 365 and Windows Server environments

Working knowledge of Active Directory administration

Exposure to networking fundamentals and firewall configurations

Familiarity with virtualisation technologies (Hyper-V or VMware) desirable

Experience with backup and disaster recovery concepts

Understanding of PSA ticketing systems and RMM tools

PowerShell scripting skills advantageous but not essential

Relevant certifications (Microsoft, CompTIA, or similar) highly regarded

We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.

We represent organisations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.

Email: ••••@ouirecruitment.com

Phone: (08) •••• •033