• Conduct sales planning and develop service strategies to grow the portfolio.

• Serve existing clients and actively develop new customer relationships.

• Develop and nurture strong relationships with existing clients to understand their requirements, preferences, and pain points.

• Gather and analyse customer feedback, needs, and requirements

• Propose solutions and sales presentations to showcase the value and address client questions head-on.

• Prepare and negotiate maintenance contract proposals, including:

- Maintenance rates

- Terms & conditions

- Legal and customer-specific requirements

• Participate in open tenders and prepare all necessary documentation for submission.

• Review customer-issued contracts for special terms and conditions that differ from company standards.

• Act as a liaison between operations and commercial teams.

• Support digital business initiatives and transformation efforts.

• Stay current with industry trends, competitor activities, and customer feedback to identify new opportunities for improvement.

• Work closely with cross-functional teams to align efforts, leverage resources, and maximize sales opportunities to align service delivery with contract terms.

• Assist Credit Control Executive in pursuing overdue payments.

• Prepare monthly reports such as:

- VFO

- Unit Losses

- Conversion Report

- P21

• Ensure compliance to Schindler Organizational Norms, policies, procedures, and requirements of the Sales process.