Administrator / Customer Service Officer

We are currently seeking an experienced and motivated Administrator / Customer Service Officer to join a fast-paced and customer-focused team based in Toowoomba. This is a full-time, Monday to Friday role offering excellent work-life balance and a competitive hourly rate of $38+ per hour.

If you enjoy providing exceptional customer service, thrive in a busy office environment, and have strong administrative skills, we d love to hear you.

Your Opportunity

As a valued member of the Customer Service team, you will be responsible for responding to customer enquiries in a polite, efficient, and professional manner, ensuring a positive experience and complete customer satisfaction at all times.

Key Responsibilities

Your duties will include, but are not limited to:

• Managing customer service enquiries via phone and email
• Accurate and timely data entry
• Freight tracking and shipment follow-up
• Reconciling administrative reports
• Reception duties and general office administration
• Supporting the wider team with day-to-day administrative tasks

What You ll Bring to the Role

To be successful in this position, you will demonstrate:

• Proven customer service experience, including phone, email and reception support
• Confidence in handling challenging situations and finding practical solutions
• The ability to quickly learn and adapt to various computer systems and databases
• Exceptional data entry skills with a strong attention to detail
• Touch typing ability and high levels of accuracy
• Strong organisational skills and the ability to prioritise competing tasks
• Experience working in a fast-paced environment and performing under pressure
• Extensive administration experience and proficiency across Microsoft Office programs
• The ability to work both autonomously and collaboratively within a team
• Flexibility to assist with staff leave coverage and occasional overtime when required

What s on Offer

• Competitive pay rate of $38+ per hour
• S Monday to Friday hours 8:30am - 4:30pm
• Supportive and friendly workplace culture
• Immediate start available
• Opportunity to work within a well-established and repu business

Apply Now!

If you re an experienced administrator with a passion for customer service and a strong eye for detail, we d love to hear you.

For any questions, call us on 07 •••• •130 and ask for Donna Taylor.

All applications are treated confidentially. Successful candidates will undergo Action Workforce’s induction, including a full drug screening and physical assessment. Due to the high volume of applications, only shortlisted candidates will be contacted within two weeks.