Meriton Suites invites you to explore a rewarding career path as Guest Service Ambassador at one of our brilliant Sydney locations.

About the Role

As a Guest Service Ambassador, you will be a naturally welcoming individual with the ability to delivery warm and authentic service in every interaction. You will play a vital role in crafting memorable experiences for our guests while representing Meriton Suites’ core values. You will participate in the daily operations of our Porter Desk and Front Desk if required, which includes handling general enquiries or concerns and assisting with guest luggage for arrivals and departures.

Your key responsibilities:

Be the face of Meriton Suites and warmly welcome all guests

Champion Meriton Suites products and services, along with local attractions and events – be the go-to person to provide recommendations and assist with general enquiries

Ensure the smooth delivery of authentic service while handling any concerns

Build and strengthen relationships with new guests and Meriton Suites’ brand advocates to secure returning stays

Effectively communicate and liaise with all departments to ensure the comfort, security and safety of our guests, as well as their enjoyment during their stay

Monitor public areas to ensure Meriton Suites standards are maintained

Organise luggage storage and delivery

Assist with Front Desk check-ins, check-outs and telephone duties when necessary

To be successful in this role you will have

Previous experience in customer service

Similar experience in a 4-star or 5-star hotel is advantageous

Excellent verbal communication skills

A warm, people-orientated demeanour

Knowledge of the local area including transport and attractions

Impeccable grooming and presentation

A passion in creating a memorable first and last impression

Ability to work in a team environment and under pressure

Full availability to work a 7-day rotating roster

Why Meriton Suites?

Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally

Level 2 HIGA hourly rates + penalties and loadings + super + excellent team benefits

Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne

‘Merit Academy’ our online training platform to further develop your skills and knowledge

Paid Parental leave

Access to Employee Assistance Program (EAP) to provide professional and personal advice

Team Member accommodation discounts

Friends and Family discounts

Kudos – Monthly recognition awards

Team activities and social events

Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.