Patient Payment Plan Coordinator / Personal Assistant – Dental

We are looking for a highly organised and confident Patient Payment Plan Coordinator / PA to join our team in a full-time contractor role based in our Wickham Terrace office.

This role is the central point of contact between prospective dental members, dental practices, and the Sales Director. You will manage the full patient finance journey, from the initial application through to payment plan activation, while keeping accurate records and ensuring clear communication across all platforms.

This is a great opportunity for someone who enjoys administration, patient communication, finance coordination, and working in a fast-paced dental or healthcare environment.

About the role

Your key responsibilities will include:

Processing payment plan finance applications through the DMA GHL Typeform pipeline

Reviewing, approving, and activating payment plans

Moving patients through the correct stages in the Go High Level pipeline

Documenting patient details and finance records in Praktika

Following up with patients at each stage of the finance journey

Updating dental practice reception teams with relevant patient information

Maintaining accurate records across all systems

Reporting directly to the Sales Director

Assisting with general PA and administrative tasks as required

About you

We are looking for someone who is reliable, detail-focused, and confident communicating with both patients and dental teams.

To be successful in this role, you will ideally have:

Strong communication skills, both written and verbal

Excellent attention to detail

Strong organisation and follow-up skills

Confidence using Excel and admin systems

Experience with Praktika and Go High Level is highly regarded

Dental experience is ideal, but not essential

Previous experience in administration, coordination, reception, finance, or PA support would be beneficial

A positive attitude and ability to work well in a busy office environment

Role details

Full-time contractor role

Monday to Friday, 9:00am – 5:00pm

Office-based in Wickham Terrace, Brisbane

$60,000 annually plus bonuses

Training provided for the right candidate

What we offer

Supportive team environment

Opportunity to work closely with dental practices and patients

A varied role with responsibility and room to grow

Monday to Friday office hours

Bonus opportunity in addition to annual salary

How to apply

If you are organised, confident, and enjoy helping people through a clear and supportive process, we would love to hear from you.

Please apply with your resume and a short cover letter outlining your relevant experience.