Customer Banking Specialist (Lake Grace)
Commonwealth Bank of Australia
Posted 14 days ago
Exciting opportunity to work at our Lake Grace branch as a Customer Banking Specialist!
We have three rosters we can support for this role:
Roster 1 (26 hours/week)
Monday, Thursday and Friday: 9.15am – 5.00pm
Tuesday and Wednesday: 9.15am – 1.15pm
Roster 2 (14 hours/week)
Monday and Wednesday: 9.15am - 5.00pm
Roster 3 (Full time - 38 hours/week)
Monday - Friday, 8.30am - 4.51pm
What is a Multi-Channel Branch?
Tuesday, Thursday and Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Monday and Wednesday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:
Assist customers with general banking transactions, answering questions and queries
Build a personal connection with customers through meaningful conversations face to face and through our direct channels
Work with customers to use our in-branch technology and digital banking options
Complete Financial Health Checks to assess customers’ financial needs
Process applications for personal loans, credit cards and associated products
Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
Be provided with continuous training and development to support your career aspirations
We’re interested in hearing from people who have:
A passion for delivering outstanding customer service with every interaction
The ability to have great conversations and confidence to ask challenging questions
Problem solving attitude and curiosity in finding the right solutions
An open approach to learning new things and goal oriented
An ability to work collaboratively as a team to deliver a seamless customer experience
About Commonwealth Bank of Australia
CommBank is Australia’s leading provider of financial services. With customers at the heart of everything we do, we’re focused on helping people and businesses move forward financially. We are driven to deliver seamless experiences, in smart, innovative ways.
Our 50,000+ people bring their different backgrounds and unique perspectives to our collaborative environment. It’s what makes CommBank a place of opportunity, where your skills can take you in unexpected directions and you can achieve great things.
Ever wondered what it’s like to work at one of Australia’s Most Innovative companies? Hear what our people have to say about #CommBankLife on Instagram, LinkedIn and Twitter.