Division/Section: Business Services / Digital Information & Technology

Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: LGO8 ($124,100 - $140,195 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Sunday 30 August 2026.

About the Role:

As Team Coordinator Business Systems, you will lead a team of IT professionals responsible for the delivery, support and continuous improvement of Council’s business systems. Working closely with stakeholders across the organisation, you will oversee a mix of strategic projects and business-as-usual activities, ensuring systems are reliable, fit for purpose and aligned with current and future business needs.

This is a leadership role that combines people management, project delivery and technical oversight. You will coordinate priorities, manage resources, guide solution design and change initiatives, and work with internal customers and external vendors to deliver high-quality outcomes on time and within budget. Your ability to build strong partnerships, influence stakeholders and foster a customer-focused culture will be key to your success.

Reporting to the Team Manager Enterprise Solutions and Systems, you will play a critical role in driving innovation, continuous improvement and service excellence across Council's technology landscape. You'll provide strategic advice, manage risks and performance, and support the ongoing growth and capability of your team while helping shape the future of Council's business systems.

About you:

• Tertiary qualifications in IT, Business, Project Management, or equivalent experience.
• Significant experience leading business systems teams, including in a senior leadership capacity.
• Strong knowledge of business systems, system integration, administration, support, and continuous improvement.
• Experience with TechnologyOne solutions across on-premises and SaaS environments (desirable).
• Proven delivery of complex technology projects using Agile and hybrid methodologies.
• Demonstrated leadership in people management, service delivery, budgeting, and vendor management.
• Ability to translate business needs into effective technology solutions and provide strategic advice.
• Experience driving system and process improvements that deliver business value.
• Understanding of software development, change management, and IT service management (ITIL desirable).
• Strong analytical, problem-solving, communication, and stakeholder engagement skills.
• Customer-focused with the ability to influence, collaborate, and build organisational capability.
• Commitment to workplace health, safety, and a positive team culture.
• A customer-focused approach and the ability to influence, educate and build capability across a diverse organisation.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Bronte

Contact Email: ••••@townsville.qld.gov.au

(for position enquiries only)

How to Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For further information review the Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact ••••@townsville.qld.gov.au or phone 07 •••• •004 for a confidential discussion.