Membership Collections Officer

Fernwood Fitness – National Support Office

Fernwood Fitness is seeking a confident and experienced Membership Collections Officer to join our supportive, high-energy National Support Office team.

This is a fast-paced, high-volume role where no two days are the same. We’re looking for someone who thrives under pressure, enjoys problem-solving, and understands that teamwork and strong relationships are critical to success.

At Fernwood, we’re passionate about empowering women to shine, and that starts with our people. You’ll be part of a fun, collaborative culture where your contribution truly matters.

What you’ll be doing:

Managing and maintaining accurate membership and payment records

Proactively contacting members with outstanding payments via phone and email

Ensuring all financial transactions and communications are completed accurately and efficiently

Resolving member concerns and complaints in a timely and professional manner

Building strong relationships with members and our franchise network to support positive, solution-focused outcomes

Working closely with your team to achieve shared goals and deliver exceptional service

What we’re looking for:

Proven experience in a busy, fast-paced environment

Strong customer service skills with a solutions-focused mindset

Excellent communication and relationship-building abilities

A genuine team player who also works well independently

High attention to detail and strong organisational skills

Confidence handling challenging conversations with empathy and professionalism

Solid computer skills (Word, Excel, Outlook)

Ability to prioritise, multitask, and perform under pressure

Why you’ll love working with us:

Supportive, team-focused culture where collaboration is key

2 days work from home each week

Your birthday off – because celebrating you matters

Team lunches that bring everyone together

Access to a daily massage chair and mindfulness moments to recharge

A fun, empowering environment aligned with our mission to support women

Opportunity to build meaningful relationships and make a real impact

If you thrive in a fast-moving environment, value teamwork, and love building strong connections, we’d love to hear from you.

To apply, please submit your resume and cover letter.
Only successful applicants will be contacted.