Looking for a role where no two days are the same?

Join KMTech and become the operational backbone of our growing Managed Services Provider (MSP).

This is a genuinely varied role where you'll coordinate customer requests, hardware procurement, warehouse operations, sales administration and day-to-day business support. You'll work closely with our leadership team, service desk and technical engineers to keep everything running smoothly behind the scenes.

If you're highly organised, love solving problems and enjoy being the person everyone relies on, we'd love to hear from you.

About KMTech

At KMTech, we're not your typical Managed Services Provider we're changing the game by being the human face of technology.

We deliver innovative, reliable and people-first technology solutions that help our clients succeed.

We're a high-performing, values-driven team that's curious, united and accountable. We challenge each other to grow, collaborate openly and celebrate success together. If you're looking to build your career in a supportive environment where initiative is recognised, you'll fit right in.

Why You'll Love Working Here

At KMTech, we invest in our people and believe great culture drives great outcomes.

✔ Hybrid working (3 days in the office, 2 from home after successful completion of probation)

✔ Paid certifications, structured learning and genuine career development opportunities

✔ EOFY & Christmas celebrations, team-building events and wellbeing initiatives

✔ Employee Assistance Program (EAP)

✔ Fresh fruit, snacks, quality coffee and free onsite parking

✔ A collaborative, supportive team where your ideas and initiative are valued

✔ A varied role with genuine ownership and the opportunity to make a real impact

About the Role

Working closely with our leadership team, service desk and professional services engineers, you'll play a key role in ensuring customer requests, hardware orders and internal operations are managed efficiently from start to finish.

This is an office-based role in Melbourne due to the warehousing and stock management responsibilities.

No two days are the same. One moment you'll be coordinating hardware procurement, the next you'll be preparing quotes, managing stock or helping ensure our customers receive an exceptional experience.

Key Responsibilities

Provide overflow customer service support and assist with incoming enquiries

Welcome visitors and provide reception coverage when required

Manage incoming and outgoing IT hardware and warehouse inventory

Coordinate stock ordering, receiving, dispatch and inventory accuracy

Manage opportunity workflows within ConnectWise

Prepare hardware quotations and convert approved quotes into sales and purchase orders

Liaise with distributors and suppliers to coordinate ordering and delivery

Monitor outstanding orders and proactively communicate updates

Provide general operational and administrative support across the business

About You

You're someone who thrives on organisation, enjoys juggling multiple priorities and takes ownership of your work.

You'll ideally bring:

Previous experience in Operations, Sales Support, Customer Service or Administration

Outstanding organisational and time management skills

Strong attention to detail

Excellent communication skills

Confidence using multiple systems simultaneously

A proactive, can-do attitude

The ability to prioritise in a fast-paced environment

Bonus Points If You Have

Experience working within an IT Managed Service Provider (MSP)

Experience using ConnectWise Manage

Hardware procurement or IT purchasing experience

Warehouse or inventory management experience

Experience working with IT distributors or technology suppliers

The Type of Person Who Will Succeed

You'll thrive in this role if you are:

Highly organised and process-driven

Customer-focused with a service-first mindset

Calm under pressure

Naturally proactive and able to work independently

Comfortable switching between administration, customer service and warehouse tasks

Someone who notices what needs to be done and gets it done

Additional Requirements

As part of the recruitment process, the successful candidate will be required to complete:

Police Check

NDIS Worker Screening Check

Working with Children Check

Please note:

This is a Melbourne-based position.

The role is full-time and office-based during the initial probation period to support training and integration.

Following successful completion of probation, a hybrid working arrangement of 3 days in the office and 2 days from home will apply.